Returns Policy Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Important - If your return request is approved, you (the buyer) must pay all associated costs and fees including, but not limited to: Shipping costs, Paypal transaction fees, Shopify transaction fees, bank fees, etc that are incurred by Electric Kicks. These fees will be deducted from your refund payment. We DO NOT accept returns of used products. Please leverage our support team, blog posts, or Youtube channel to educate yourself on the available options, before committing to a purchase.If the scooter (or other products) remains unused (brand new) and is within the 30 day return policy window, our team will gladly help with this return process. You can submit a return request via the link above. Note that rates and fees may apply to your return. If your scooter is having issues and you want to return it, rest assured our warranty will likely cover your case. Unfortunately, we cannot accept returned scooters that have been used. There may be certain situations where only partial refunds are granted (if applicable). Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3 - 5 business days. Important - If your refund request is approved, you (the buyer) must pay all associated costs and fees including, but not limited to: Shipping costs (both ways), Paypal transaction fees, Shopify transaction fees, bank fees, etc that are incurred by Electric Kicks. These fees will be deducted from your refund payment and usually vary taking into consideration what scooter has been purchased. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Exchanges (if applicable) We only replace items if they are defective, damaged in transit or cannot be repaired. If you need to exchange it for the same item, send us an email at email@example.com to request. Your product will need to be inspected and approved prior to confirming your exchange. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, please email firstname.lastname@example.org to arrange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.