Fiido C11 Electric Bike

Electric Kicks ships out your order through Priority Express couriers, free of charge, anywhere in Australia. Any order over $199 qualifies for free shipping, while orders under that amount require $9.95 shipping. Generally orders are shipped the same day if ordered before 12pm.

Please note that Shipping Times are an estimate and can vary depending on factors outside of our control. Once the order has shipped we have very little control over delays. We will do our best to help support and follow up during these times. If you have any concerns with shipping or a current order, please contact the team on 1300 054 257 or email support@electrickicks.com.au

Below is a rough guide on usual delivery times once your order has been shipped from our warehouse:

Melbourne - 1-2 business days, same-day delivery when applicable, click and collect ready within 1 hour

Regional Victoria - 5-10 business days (depending on location outside metro area and courier availability)

Sydney, Canberra, Adelaide - 3-5 business days

New South Wales - 3-5 business days

Brisbane - 3-5 business days

Regional Queensland - 5-7 business days (depending on location outside metro area and courier availability)

South Australia - 3-5 business days

Cairns - 5-7 business days

Darwin - 7 business days

Tasmania - 7-9 business days

Perth - 7-9 business days

Regional WA - 10-14 business days (depending on location outside metro area and courier availability)

Please note that due to limited courier availability and increased shipping costs, orders outside metro areas and to regional areas of Australia may incur an additional shipping fee. Some examples include Alice Springs, Katherine, and remote communities outside Darwin; Weipa, Mount Isa, Longreach, Birdsville, and more. If this applies to your order, our team will reach out to discuss the details. You will always have the option to proceed or receive a full refund if you choose not to accept the fee.

We strive to find the most suitable and affordable courier for your area. Thank you for your understanding, and feel free to contact us at 1300 054 257 with any questions.

WARRANTY

Does Electric Kicks have a warranty policy?
All new products purchased from Electric Kicks come with a 12 month warranty by default.

When can I send my product back to Electric Kicks for a warranty issue?
A product can be returned to Electric Kicks for a warranty issue at any point in the 12 month Limited Warranty period, provided:

• the product has done no more than 1,000 kilometres in total, or;
• the vehicle has not been used as a courier or delivery vehicle; and;
• the warranty claim is being submitted by the product's original owner.

The 12 month Limited Warranty starts when the item is dispatched from an Electric Kicks depot, or the day the Customer collects their order from an Electric Kicks depot.

See full Warranty Policy

RETURNS

Electric Kicks has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Electric Kicks depot, or collected by the Customer from an Electric Kicks depot serving as day 1 of this period.

See full Returns Policy

WARRANTY

Does Electric Kicks have a warranty policy?
All new products purchased from Electric Kicks come with a 12 month warranty by default.

When can I send my product back to Electric Kicks for a warranty issue?
A product can be returned to Electric Kicks for a warranty issue at any point in the 12 month Limited Warranty period, provided:

• the product has done no more than 1,000 kilometres in total, or;
• the vehicle has not been used as a courier or delivery vehicle; and;
• the warranty claim is being submitted by the product's original owner.

The 12 month Limited Warranty starts when the item is dispatched from an Electric Kicks depot, or the day the Customer collects their order from an Electric Kicks depot.

See full Warranty Policy

RETURNS

Electric Kicks has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Electric Kicks depot, or collected by the Customer from an Electric Kicks depot serving as day 1 of this period.

See full Returns Policy

Ongoing Support Whenever You Need It

Whether you have questions about setting up your ride or you need some product support months (or even years) after you ordered, as an Electric Kicks customer, you’re entitled to lifetime customer support for your products. 

You may have a quick question, or a problem you need help solving. Either way, you can contact the Electric Kicks team at support@electrickicks.com.au or phone 1300 054 257 to get all the answers you need.

Electric Scooter Repairs Servicing
Just like any vehicle, from time to time, your e-scooter can break down. Whether that be a dud battery, burnt out controller, puncture, or something else altogether it can be hard to find someone that can fix up your ride & get you back on the road.

But don’t worry - Electric Kicks is here to help.

Our Service Department is now open to all e-scooter riders regardless of whether they purchased their ride from us or another retailer. 

We have a full service team of technicians, mechanics, and engineers that have worked on electrical systems to sports cars & electric vehicles. We’ve worked on thousands of electric scooters over the years, and have one of the strongest repair networks in the country.

See full Repairs & Service Information