Last Updated: Tuesday 25th October, 2022
The Terms below relate to the refund of any monetary amounts exchanged for a product or products purchased from Electric Kicks, whether through the Electric Kicks website, by phone, through email, or in person through the Electric Kicks outlet.
For Terms & Conditions relating to the returns & exchanges, please review the Return Policy & the Product Exchange Policy.
This Refund Policy applies to all Customers & transactions from the date indicated above (Tuesday 25th October, 2022)
ElectricKicks may, at its discretion, choose to offer a Customer a refund under a variety of circumstances. There are specifics to the Electric Kicks refund policy so please read on for specifics below.
A Customer may be entitled to a refund under the following circumstances:
In all the above scenarios, the product must be returned:
Electric Kicks will not issue refunds for any product that was purchased more than 30 days prior to the refund request.
In the event a Customer requests a refund for a product, that product must be returned to the Electric Kicks head office and inspected by an Electric Kicks technician before a refund can be issued. No refunds shall be issued without the products being returned by the Customer to Electric Kicks first, and inspected by an Electric Kicks technician.
The Electric Kicks head office is located at 45-49 McNaughton Road, Dock 6 Clayton, VIC 3168.
For more information on returning a product, read the Electric Kicks Return Policy here.
Electric Kicks is unable to issue refunds for any products that have been used in any way.
Customers are advised to adequately research their desired products by leveraging the Electric Kicks support team, blog posts, YouTube channel, or Third Party reviews to educate themselves on the available options & product suitability before committing to a purchase.
Once a customer’s return is received and inspected, Electric Kicks will send the Customer an email to notify them that Electric Kicks has received your returned item. Electric Kicks will also notify the customer of the approval or rejection of their refund.
Receipt of the returned item at the Electric Kicks headquarters does not constitute any confirmation that a refund will be issued.
Electric Kicks reserves the right to refuse to refund a product that does not meet the criteria outlined in our Return Policy. This includes products that have been used, not returned in their intact, original packaging, or products that have been damaged or broken since being received by the Customer.
If a Customer’s refund is approved, then the refund will be processed, and a credit will automatically be applied to the customer’s credit card or original method of payment, usually within 3 - 5 business days.
Refunds are always issued back to the original payment method used at checkout.
If your order was paid using a gift card, any approved refund will be processed back to the same prepaid card/ gift card. We’re unable to refund prepaid card/ gift card payments to a different method (such as cash, bank transfer, or another credit/debit card).
We recommend keeping your card safe, as it may be required to access the refunded balance.
If your purchase was made using a card + another payment method, the refund will follow the original payment breakdown (for example: the gift card portion goes back to the card, and the remaining portion goes back to the card used). We strongly recommend holding onto the original gift card as it is the only way the funds can be returned.
In the event that Electric Kicks elects to deny a Customer’s refund due to the returned product not meeting the criteria for a refund, the Customer may have the product returned to them at their own expense.
If a Customer’s refund request is approved, the Customer must pay all associated costs and fees including, but not limited to: all shipping costs, merchant & transaction fees, Shopify transaction fees, bank fees, etc, that are incurred by Electric Kicks.
The original shipping cost incurred by Electric Kicks to ship the item(s) to the Customer in the first place will also be deducted from the total refund amount.
Electric Kicks will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return.
These fees will be deducted from the total refund amount and usually vary taking into consideration what scooter has been purchased.
Once a refund is processed, it can take up to 5 business days to arrive in the Customer’s bank account, but factors such as public holidays, weekends, illness (whether at Electric Kicks or merchant providers) can lead to delays in the processing time of the refund.
Once a refund is issued, there is nothing Electric Kicks can do to speed up the time it takes for that refund to reach the Customer.
If a Customer hasn’t received their refund yet, the Customer should first check their bank account again. If the refund is not there, contact the credit card company. It may take some time before your refund is officially posted. If the refund has still not been processed, contact the bank. There is often some processing time before a refund is posted.
If a Customer has done all of this and still has not received their refund yet, please contact Electric Kicks at support@electrickicks.com.au.
A refund payment can only be made back to the payment method that was used to make the purchase.
Ordinarily, a refund is not issued in the event of a manufacturing defect. In the event that a product purchased from Electric Kicks has a manufacturing defect, or develops a manufacturing defect with 30 days of being purchased, the Customer shall have the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.
For more information on the Electric Kicks Warranty policy, click here.
If the Customer chooses to only return part of their order, then any refund issued will be limited to the price for which each returned product was purchased, minus any deductions listed in the Returns Policy.
Electric Kicks does not offer any sort of refund for items that were given away for free, or with a $0 cost even if those products are returned.
The decision of Electric Kicks regarding refunds is final.
A bank or credit card chargeback of any nature is treated as a theft from Electric Kicks, and will be referred to local authorities.
A Customer can initiate a product return by contacting Electric Kicks support on support@electrickicks.com.au.
Any questions about the Refund Policy can be directed to support@electrickicks.com.au.
