Beginners Guide to Electric Scooters

Have you been considering getting an electric scooter? Here's our first-time buyer's guide to e-scooters.

Outline:

I. Getting Started: An Introduction to E-Scooters and Why You Need One

II. How to Choose the Right Electric Scooter

III. Jumping In: Buying Your First E-Scooter

IV. Safely Riding Your Electric Scooter

V. Maintenance: How to Keep Your E-Scooter in Tiptop Shape

VI. Frequently Asked Questions

VII. Need more help?

Getting Started: An Introduction to E-Scooters and Why You Need One

A. What are electric scooters?

Electric scooters are two-wheeled vehicles powered by an electric motor and battery. They are lightweight and compact, typically consisting of a frame, deck, stem, handlebars, wheels, a battery, and the motor.

Scooters used to have a reputation for being recreational vehicles, but electric scooters are proving to be much more versatile. Because they require minimal physical effort, they are perfect for a range of activities from short-distance commuting to more adventurous rides. And due to their size and weight, electric scooters are easier to manoeuvre and transport.

Over the years, electric scooters have gained massive popularity as a means to get around, especially in cities and metropolitan areas. Thanks to multiple rental e-scooter schemes and an increasing number of manufacturers, e-scooters are a common sight, transforming the urban transportation landscape—for good.

B. Why should I get one?

Can’t decide if an e-scooter is a good investment? Here are the benefits of owning one:

a. They are cost-effective.

No matter how you look at it, electric scooters will always be more affordable than other powered vehicles. For starters, electric scooters are much cheaper than cars, and they also incur lower running and maintenance costs. 

E-scooters don’t run on petrol or diesel, so you don’t have to worry about fluctuating fuel prices. And e-scooters are low-maintenance and don’t require frequent servicing.

As of writing, you do not need to pay any registration or have any sort of licence to use your e-scooter in Australia. Plus, there’s no need to pay for parking either!

Fees	Cars	Electric Scooters
Average Cost of Brand New Vehicle	$40,000	$2,000
Average Annual Running Costs	$2,700 (Petrol)	$250 (Charging)
Insurance Fees	$1800	N/A
Registration Fees	$350	N/A
Annual Parking Fees	$12,000	N/A
Average Servicing Fees	$300	$200
Accessories	N/A	$500
Annual Public Transport Fees	N/A	$2000
TOTAL	$57,150	$4,950

Figure 1: A table comparing the average costs of car ownership and e-scooter ownership. E-scooter costs are based on our prices, fees, and our current inventory’s specifications. Note that annual public transportation fees are added for occasions when using an e-scooter may not be viable, such as extreme weather.

b. They are environmentally friendly.

Unlike fuel-powered cars and vehicles, electric scooters produce zero carbon emissions. Thus, you can be sure that your ride is not producing carbon dioxide (CO2), nitrogen oxides (NOx), and other gases that contribute to air pollution and climate change.

While there are some environmental concerns associated with the disposal of e-scooter batteries, it is easily mitigated through proper waste management practices.

Even the manufacturing of electric scooters has a lower impact on the environment, as they have fewer parts and require less raw materials. 

c. They are flexible and convenient.

Another reason why e-scooters are so popular is because they are a very convenient mode of personal transportation. From quick errand runs to last-mile commutes, e-scooters do the job very well.

Instead of getting stuck in traffic, you can hop onto your e-scooter to get to your destination quickly. You can navigate through congested urban areas and even avoid parking hassles as e-scooters don’t need to be parked. Instead, you can easily fold your e-scooter and keep it stored out of the way.

d. They are easy to use.

Electric scooters are made to be user-friendly and intuitive, making them easy for almost anyone to operate. The straightforward parts and components make e-scooters accessible to people of various ages.

Scootering does not require special skills. They have a low learning curve, and even complete beginners can master riding e-scooters in no time. It just takes a little practice and familiarisation with the e-scooter’s functions and features.

e. They are fun and enjoyable.

Riding an electric scooter is a fun and engaging activity. Even though it does not require a lot of physical effort and advanced skills, the acts of balancing and manoeuvring the e-scooter are forms of moderate exercise. Thus, riding a scooter promotes physical fitness and coordination. 

Apart from its physical benefits, riding an electric scooter can be good for your mental well-being. It is enjoyable, thrilling, and it delivers a sense of excitement that you might not experience in another type of vehicle. Plus, the additional fresh air and Vitamin D do wonders for your health.

f. They are great for everyone. 

An electric scooter gives many kinds of people access to a convenient mode of transport. These include individuals who do not have a driver’s licence, those who are unable to drive, and those with limited access to public transportation. 

Electric scooters provide a viable mobility solution without the heavy burden of loans or the inconvenience of mass transit.

Everyone—beginners or experienced riders—can enjoy the benefits of riding an e-scooter. There are different types of electric scooters, and no matter your skill, body type, or physical ability, there is an e-scooter that caters to your needs.

C. Getting to know its key components

The first step to mastering an electric scooter is being familiar with its parts and components. Let’s take a look at each one of them:

a. Motor and battery and controller

The motor is what drives the e-scooter. The power output is measured in Watts, and a higher wattage means a more powerful machine. Wattage can range from 250-500 watts for low-powered scooters and 500-1500 watts (or more) for high-powered rides. 

The electric scooter is also equipped with a rechargeable battery which provides electrical energy that gets the ride moving. The higher the battery’s capacity, the longer the range or distance the e-scooter can cover.

Lastly, the controller is the component that regulates the e-scooter’s operations. It acts as the “brain” of the electric scooter by receiving input from the rider (through controls like the throttle and the brake) and sending signals to the motor. It’s also in charge of other safety features like temperature monitoring and overvoltage protection.

b. Deck, handlebar, and tyres 

The deck refers to the platform on which the rider stands when riding the e-scooter. It needs to accommodate the rider’s feet comfortably to enhance balance and stability. 

Connected to the deck by the stem, the handlebars allow the rider to manoeuvre and steer the electric scooter. Most of the e-scooter’s controls, such as the throttle, the brake lever, the display, and other buttons, are also found on the handlebars.

Finally, the tyres house the motor and brakes and connect the e-scooter to the ground. They are designed to support the weight of the electric scooter and rider, provide traction, and absorb road vibrations for a smooth ride.

c. Brakes and suspension

There are different types of brakes with which your e-scooter may be equipped, but they commonly fall under electric, mechanical, and hydraulic brakes. 

Electric brakes are more efficient, and, when equipped with regenerative features, can help reuse and save energy. However, traditional mechanisms like mechanical brakes are known to be more affordable while delivering efficient stopping power. Thus, they can be seen in most e-scooter models.

Then we have hydraulic brakes, which work by applying pressure to the brake fluid, which then transmits force between the brake pedal and the callipers. Hydraulic brakes are very powerful and give you precise control over your stopping, which is why they are used on high-end electric scooters.

Sometimes, an electric scooter may also feature two different types of braking mechanisms for optimal performance.

Suspension is added to enhance the performance of an e-scooter. It absorbs shocks and vibrations, allowing the scooter to smoothly glide over rough terrain and rocky paths. 

The most common types are spring suspension, rubber bushing suspension, and hydraulic suspension. Spring suspension is generally more affordable and functions by using metal coil springs to absorb shocks. Rubber bushing suspension, on the other hand, uses rubber to reduce vibrations and noise. They are simple and inexpensive, but they are prone to damage.

Lastly, hydraulic suspension, which is commonly found in performance e-scooters, utilises hydraulic fluid to absorb impact.

How to Choose the Right Electric Scooter

Now that you’re familiar with the anatomy of an electric scooter, let us guide you through the process of actually selecting one.

A. Types of Electric Scooters

a. Entry-Level

An entry level electric scooter is a no-frills device with basic functionalities. It does not possess the more advanced features of a high-end scooter; instead, it is equipped with modest yet straightforward specifications.

Because it has gentler power and a relatively lower top speed, the entry-level electric scooter is perfect for those who are just trying to learn how to ride. These features allow beginners to ease into the experience and make for a great starting point in one’s electric scooter journey.

b. Commuter

A commuter e-scooter is specifically designed for urban micromobility. Created for short to medium commutes and movements within the city, these electric scooters are reliable, practical, and efficient. 

Most commuter electric scooters are designed to comply with local laws and regulations. Thus, you will find that they generally achieve a top speed of around 25 kph. They also cover a reasonable range sufficient for daily commutes. 

Plus, they are designed to be lightweight and portable for easy manoeuvrability and storage. Commuters can easily weave their way through congested streets and don’t have to deal with parking hassles. 

c. Off-road

For experienced riders who are looking for more excitement, an off-road electric scooter is the perfect choice. Because of their advanced features and more robust build, they are usually more expensive than entry-level and commuter e-scooters.

Off-road e-scooters are designed for exploring outdoor trails, rough paths, and other challenging terrain. They can achieve higher top speeds and cover longer ranges; they also feature more powerful motors, more robust construction, enhanced suspension systems, and better climbing ability.

Their capabilities set off-road e-scooters apart from commuter scooters. This means you need to be familiar with your local laws and regulations to understand whether you can legally ride an off-road e-scooter in your city. 

However, off-road electric scooters remain to be ideal for riders who enjoy thrilling recreational activities outside the urban setting.

d. Performance

A step above off-road e-scooters, performance electric scooters are equipped with advanced features to deliver much more powerful performance. Utilising state-of-the-art technology, they are built to reach even higher top speeds. 

Fitted with powerful motors, performance e-scooters accelerate quickly and can maintain high speeds even on rough terrain or steep paths. The superior suspension systems allow the e-scooters to take more punishment and handle demanding riding conditions. 

For this reason, these rides need to be crafted with premium materials, reinforcements, and high-end components. Performance e-scooters also usually feature the latest technology, such as regenerative braking and integrated lighting systems.

e. Seated

Seated electric scooters are simply electric scooters that are equipped with seats. So, instead of standing on the deck, the rider can sit on a built-in seat. They are ideal for riders who are unable to stand for long periods of time. 

Seats make electric scooters more accessible to a wide range of people, including the elderly and individuals with mobility issues. By allowing riders to relax, the ride becomes more comfortable, less tiring, and more suitable even for long-distance commutes. 

f. All-Rounder 

The Jack-of-all-Trades in this list, an all-rounder electric scooter does not specialise in a specific area but can do a bit of everything. They are multi-purpose and are designed to cater to a wide range of riding needs. 

Whether you’re commuting or riding recreationally, the all-rounder scooter can accommodate various purposes and conditions. They typically have moderate top speeds and ranges that are perfect for the city, but they also often feature decent suspension systems to absorb vibrations from grass, pebbles, and other similar terrain.

All-rounders fall into the grey space between lightweight and heavy. Although they are not as portable as lighter e-scooters, they are also not impossible to move or transport.

As they offer a good balance between affordability and performance, the versatile all-rounder electric scooter is also priced in a moderate range.

B. Understanding Features and Specs

To make the right choice, it is crucial to understand the features and specifications of an electric scooter. Here are the functionalities that you need to consider:

a. Range

Range refers to the distance an electric scooter can efficiently cover on a single battery charge. Today, it’s not uncommon to find e-scooters that can cover distances of up to 100 kilometres, or even more. 

Still, it’s important to note that the advertised range is typically based on ideal riding conditions. In real life, range can vary based on these factors:

• Battery capacity
• Motor power
• Rider weight
• Terrain 
• Incline
• Weather
• Tyre pressure
• Battery age

In terms of real world usage, it’s not uncommon to see an actual range about 10-20% shorter than advertised.

b. Motor Power

This refers to the amount of electrical power your e-scooter’s motor can generate. It determines the device’s speed, acceleration, climb and off-road capabilities. Motor power is also a good way to determine the e-scooter that fits your needs. 

Electric scooters typically list two power ratings in their specifications: nominal and peak. For example, a model might have 500W of nominal power and 750W of peak power. Nominal power refers to the amount of power the motor can continuously produce without wearing out. On the other hand, peak power is the motor’s maximum power output, which it can produce for a limited time (for example, when climbing a steep hill). Refrain from operating the scooter at peak power for extended periods as it will burn the motor out.

Entry level e-scooters are usually low-powered (250-500W). These ratings achieve moderate speeds and are sufficient for basic commuting needs. 

Mid-range e-scooters are equipped with motors with higher power ratings (500-800W). They can produce higher speeds and faster acceleration and are ideal for those who want a more versatile scooter that can do more than just urban commuting.

Meanwhile, ludicrous or high-powered performance e-scooters are powered with motors with ratings that exceed 800W. They feature ultra-high top speeds, powerful acceleration, and can handle challenging terrain with steep inclines.

C. Top Speed

Top speed refers to the maximum velocity your electric scooter can reach. Similar to range, the advertised top speed is estimated based on optimal conditions. Otherwise, remember that it can vary based on real-world factors like rider weight, terrain, and incline.

Speed is also somewhat a touchy subject. Even though you may prefer to ride an e-scooter that has a high top speed (say, 70 kph), you are still subject to your state’s laws and regulations. 

For example, in Victoria, the maximum speed limit imposed on e-scooters is only 20 kph, and you cannot legally use an e-scooter that is capable of exceeding 25 kph. This renders your ultra fast electric scooter street-illegal. 

So, if you’re interested in getting a speedy electric scooter, remember to check your state’s laws first. Otherwise, stick to an electric scooter that adheres to the local speed limit.

d. Battery Life

Battery life is closely intertwined with range as it has the biggest impact on how long your e-scooter can run on a single charge. 

Your electric scooter’s battery’s capacity is often measured in watt-hours (Wh) or ampere-hours (Ah). The higher the rating, the larger the battery capacity. 

There’s often a tradeoff involved between battery efficiency and performance. High-end electric scooters typically prioritise performance over efficiency and may consume a lot of energy. Thus, they may require frequent charging.

On the other hand, regular electric scooters are usually more efficient. Because of their basic functionalities, they don’t consume as much energy as performance scooters. 

To maintain your battery’s health, remember to follow proper charging practices such as using the recommended charger, not overcharging the device, not fully depleting the battery, and charging in a well-ventilated area.

e. Weight and Portability

It is important to consider weight and portability when purchasing your e-scooter, especially if you plan on transporting or carrying it frequently.

Most electric scooters are portable in the sense that they fold down and can be carried, but the level of portability depends on how much weight you can comfortably lift. For example, some riders might consider a 35-kg model portable, while others would need something lighter, perhaps something within the sub-20 kg range.

Aside from weight, consider other factors that affect your e-scooter’s portability. If you’re planning to store it in a tight space, look for one with a compact design and well-engineered folding mechanism.

f. Rider Weight Capacity

Electric scooters have specific rider weight capacity limits that indicate the maximum load they can safely accommodate. 

It’s very important to respect these limits, as exceeding them will affect the e-scooter’s motor, battery, and other components. Over time, it will adversely affect the device’s integrity and you might void your warranty. 

Remember to choose an electric scooter that comfortably accommodates your weight plus any additional load you might carry. Thus, we advise leaving a safety margin of around 10% (i.e., if you weigh 100 kg, look for an e-scooter with a rider weight limit of 110 kg). 

g. Braking System

One of the most critical features of an electric scooter is its braking system. In order to properly manoeuvre and control your e-scooter, it needs to have a reliable braking mechanism with good stopping power.

Some e-scooters feature a combination of braking systems (e.g. electric brake with a drum brake). You may want to choose these for optimal performance. Additionally, you can choose an e-scooter with a regenerative braking system, which efficiently re-uses the energy lost during braking and feeds it back to the battery.

h. Suspension

Suspension systems are added to electric scooters to provide protection against rough surfaces. A powerful suspension system absorbs shocks and vibrations from bumps, giving you a smoother and more comfortable ride. 

Most electric scooters are equipped with either front or rear suspension, but you can typically see higher-end scooters with a dual suspension setup. This setup provides enhanced shock absorption, which is necessary if you are planning to ride off-road.

On the other hand, if you plan to primarily ride on smooth, paved roads within the city, even an electric scooter without suspension can be enough.

i. Climb Ability

An e-scooter’s climbing ability refers to its capability to ascend inclines or hills. If your route involves sloping terrain or steep roads, then you need an electric scooter with an excellent climbing ability. 

Because power plays a significant role in determining an e-scooter’s climb ability, generally, scooters with a high-capacity battery can also tackle steeper inclines. And similar to speed and range, the advertised climbing ability of an e-scooter can slightly vary, as it would be affected by factors like terrain and rider weight.

Climb ability can be measured in both degrees (°) and percentage (%), with a higher number representing a better climbing performance. An incline measured in a percentage is approximately equal to half that number in degrees. For example, a 20% incline is approximately a 10° angle, while a 40% incline is approximately a 20° angle. 

j. Water Resistance

Water resistance refers to the electric scooter’s ability to resist moisture and water. It is indicated by an IP (Ingress Protection) rating, which represents level of protection against solid particles and water. 

The higher the IP rating, the better the e-scooter’s water resistance. Here's a breakdown of what the most common IP ratings mean:

• IPX4: Protection from water splashes from any direction
• IPX5: Protection from low pressure water jets
• IP54: Moderate protection against dust and higher level of protection against water splashes 
• IP56: Higher level of protection against dust and can withstand powerful water jets
• IPX6: Higher level of water resistance and can withstand high-pressure water jets

If you see a rating with an X after the IP (i.e. IPX4), that simply means that the e-scooter has not been officially rated for dust & particle ingress. The second digit in the IP rating relates to water protection. The higher the second digit, the more resistance your e-scooter will have to water ingress. 

Even if you get an e-scooter with a high IP rating, it’s important to note that while your device is resistant to water and ingress, it is not completely waterproof. Avoid having to ride your e-scooter through unfavourable water conditions. If you have to, take extra precautions by avoiding puddles and drying your scooter afterwards.

k. Safety Features

Since electric scooters can go pretty fast, it is crucial to take safety into consideration. Be prepared with this quick rundown of safety features to look for in an e-scooter:

• Brakes: Your electric scooter should be equipped with a dependable and responsive braking system to keep you in control of your ride. You may choose electronic or mechanical brakes, both of which have sufficient stopping power depending on your riding needs. 

• Lights: Look for an electric scooter that comes with front headlights, tail lights, and brake lights to keep yourself visible during nighttime riding or when scootering during low-light conditions.You can also find newer models with turn signals.

• Horn: An electric scooter with a bell or a horn will come in handy if you need to alert other riders, drivers, or pedestrians of your presence.

• Platform: Beginner riders will benefit from an e-scooter with a wide deck or platform, which offers better stability and balance.

After choosing an electric scooter with these safety features, remember to ride responsibly and comply with local traffic laws and regulations. Don’t forget to wear appropriate gear, and never ride without a suitable helmet.

l. Tyres

You may find that electric scooters are typically fitted with two types of tyres: pneumatic and solid tyres.

Pneumatic or air-filled tyres are similar to traditional bike tyres and are filled with air. They typically feature an outer rubber tread and an inner tube with pressurised air. On the other hand, solid tyres are usually made from a dense material and do not require air. This kind of tyre does not have an inner tube.

Here’s a straightforward comparison of the two if you don’t know which one to choose:

Pneumatic Tyres

PROS	CONS
Better shock absorption	High-maintenance
Stronger traction
Adjustable air pressure

Solid Tyres

PROS	CONS
Low maintenance	Lower shock absorption
No air loss	Limited traction
Puncture-resistant

While both types have their own pros and cons, one is not necessarily better than the other. Instead, consider the type of tyre that aligns with your riding needs. For example, pneumatic tyres offer shock absorption that suits for off-road riding, while solid tyres are more ideal if your priority is low maintenance and puncture resistance. 

Meanwhile, you will likely encounter models with tyres that are specifically labelled as “puncture-resistant.” This indicates that the tyres are reinforced with materials like rubber or thick, strong fibres to prevent punctures. 

Along with puncture-resistant tyres, you may also come across e-scooters with “self-healing tyres.” This term refers to tyres that can repair themselves using a special sealant. When the tyre is punctured, the sealant flows to the puncture site and seals it close.

C. The Ideal Beginner Electric Scooter

What does the ideal beginner electric scooter look like? It may look like different things to different people because e-scooters are meant to fill in the gaps in your lifestyle, catering to what you specifically need and want in an alternative mode of transportation.

In general, however, you should try to look for the following things in your first e-scooter:

a. User-friendly controls

The first thing you’re going to need in an electric scooter is an intuitive interface. Scootering itself does not take long to master; however, you will have an easier time acquainting yourself with the device if it has uncomplicated controls. 

For starters, the e-scooter needs to have an easily accessible power button. While it is usually located near the handlebars, consider getting an e-scooter with a power button placed in a location that allows you to turn the device on and off as naturally as possible.

It’s also important to choose a user-friendly throttle, which controls the device’s acceleration and deceleration. E-scooters incorporate different types of throttles, with the thumb throttle as the most popular. Usually positioned on the handlebar, the rider can easily operate the thumb throttle with their thumb. 

Other types include twist throttles (similar to a motorcycle throttle), finger trigger throttles (operated with the index finger), and foot throttles.

Some of the other things that you usually find on the scooter’s handlebars are the brake lever and the button for mode selection. Choose a model with naturally placed buttons and levers for easy and smooth operation.

b. Moderate speed and power

A high-speed electric scooter may be enticing for experienced riders, but it’s recommended to steer clear of them if you have never ridden a scooter before. 

The speeds of high-powered electric scooters are typically harder for beginner riders to handle and control. The almost-instantaneous acceleration from their torque can catch you off-guard, and their brakes often demand skill and experience.

Instead, opt for commuter or beginner-friendly scooters as a gentle introduction to riding. Most of the entry-level rides in our inventory are equipped with motors capable of producing 350W to 500W of power and achieve top speeds of 25 to 40 kph on average—ideal for beginners who are still trying to figure out e-scooters.

Fret not; these entry-level e-scooters pack enough power and speed to take you to your desired destinations. Plus, most states have strict 25 kph speed limits anyway, proving that sometimes low-powered electric scooters are usually more practical than high-speed ones.

c. Portability

If you are looking to use your electric scooter to commute, you need one that is lightweight and portable. 

These scooters are designed for efficient manoeuvring, allowing you to smoothly navigate and weave through congested roads. In addition, it is also easier to use a lightweight electric scooter to discover alternative routes and paths. 

A lightweight and portable electric scooter will also come in handy if you need to store it in tight spaces, bring it with you on public transport (making it an excellent first- or last-mile solution), or take it with you on camping trips and other activities. 

And, with a good folding mechanism in place, you can just collapse the electric scooter so it won’t take up so much space under your desk, at the bus, or in the boot of your car.

d. Complete safety features

Ensure that your first electric scooter is equipped with beginner-friendly safety features. As someone who is just learning the ropes of scootering, your e-scooter should not only be easy to operate but also completely safe amidst any riding condition.

For starters, your e-scooter should be fitted with lights: a front headlight (most states require this to be white and bright), a rear taillight (usually red), and turn indicators. It also helps if your e-scooter has built-in reflectors to help you stay as visible as possible.

Next, make sure your e-scooter has reliable brakes. There are many types of braking systems—mechanical, hydraulic, electronic, to name a few. All of them deliver responsive stopping power, but it can be confusing to choose. As a rule of thumb, mechanical brakes such as drum brakes are enough for commuting, while higher-end e-scooters may require stronger brakes like hydraulic. 

In the end, you can rest assured that reputable electric scooter manufacturers will always equip their devices with suitable, dependable brakes.

e. Affordable price point

Your entry-level electric scooter is a reliable companion that will serve you well in the early days of your scootering journey. 

However, as we have observed among many of our customers, there will come a time when your needs will outgrow your scooter’s capacity. Once you master the ropes of scootering, you might realise that you will need more power, more speed, or more range in your ride.

Upgrading is almost inevitable, so the most practical thing to do is to choose a beginner ride that doesn’t break the bank. Consider an affordable model that fits your current riding requirements, and when it’s time to upgrade, you can pass it on to another beginner and still have the budget for a new, more powerful e-scooter.

f. Dependable brand

After years of experience in this industry, we have consistently recommended electric scooters from reputable manufacturers, regardless of the specific model we suggest to each individual rider.

We are aware that you can find a lot of cheap electric scooters online, and though they might take you from point A to B, there is a lot at stake when you don’t choose a dependable brand.

It is crucial to analyse why these scooters are so cheap. Possibly, their batteries might be made with cheaper lead acid instead of the more premium lithium-ion, or they might have components that are prone to breaking. 

And because they are not manufactured by a well-known company, it will be hard to find spare parts or a service centre that repairs these inferior scooters. 

When it comes to scooters—or anything you will be riding on in public—you should never compromise on quality.

g. Ease of maintenance

Finally, your ideal first e-scooter should also be easy to maintain. You should be able to keep your ride in good condition without having to spend a lot of effort or money on repairs. 

You should make sure your e-scooter is made with durable materials like aluminium and steel. Apart from the frame, the scooter should also have high-quality components. It also helps to choose a well-reviewed model so you will be well aware of its potential issues. 

Aside from the scooter itself, you also need to purchase your scooter from a reputable retailer, ideally one that offers in-house repair and servicing. This way, in case your ride breaks down, you can get it repaired ASAP and have peace of mind knowing your scooter is being handled by qualified technicians.

Jumping In: Buying Your First E-Scooter

Have you made your e-scooter checklist? Before making your first purchase, take time to read through these important considerations. Once you've considered these factors, you'll be able to narrow down your choices to find the perfect electric scooter for you.

1. Confirm that e-scooters are street-legal in your area.

If you plan to use your new electric scooter to commute, you need to ensure that you can legally ride it on your city or state’s public infrastructure. 

In states like Queensland and Victoria, using personal e-scooters is legal with specific restrictions. Take note of these restrictions to know what kind of e-scooter you should get. For example, in Victoria, you cannot use a high-speed electric scooter on public roads; thus, your best bet is a commuter e-scooter with a 25 kph top speed.

On the other hand, if you’re looking to use your electric scooter on private property (like in your own backyard or farm), state laws don’t apply. However, it is important to ride safely, even if you’re not on a public road.

2. Determine your needs and preferences.

Carefully consider your personal riding requirements—not your friend’s or colleague’s. Instead, think about how and where you plan to use your electric scooter. 

Assess your regular route. Does it involve potholes, drain covers, and cracked roads? If so, you may need to get a commuter e-scooter with suspension to soak up the vibrations from these rough surfaces.

Do you live in a hilly area? If this is the case, prioritise getting an electric scooter that is capable of scaling high inclines. 

You might also want to consider the possibility of using your electric scooter off the road once you get the hang of riding. Instead of buying a standard commuter, getting an all-rounder scooter (that is not as powerful as an off-road ride) is a better option. 

3. Conduct a thorough online research. 

Don’t buy the first electric scooter you see on impulse. Take time to research your options to find which one aligns perfectly with your requirements.

We recommend listing the models that you are interested in. Then, go through each model and research them online. You’ll find so many reviews that detail the pros and cons of each model. You can also search for these models on dedicated forums and ask users about their first-hand experiences. 

4. Factor in your height and weight.

Once you have narrowed down your list further, compare the models’ dimensions and rider weight capacity.

As mentioned above, it is crucial to respect the maximum load of an electric scooter. Otherwise, you might push the scooter to its limit, which results in faster wear and tear. Check your weight, add 10% allowance for your backpack or groceries, and see which model fits your needs.

You should also consider the height of your electric scooter’s stem. If you are tall, you will need a scooter with a taller stem to ride comfortably. Some e-scooters have telescopic stems that can be adjusted, but if the models you are considering do not have this feature, be sure to find the measurements and compare them to your own height.

5. Assess the availability of spare parts.

No matter how well-made an electric scooter is, it is still possible for it to break down. When that happens, you will need to make sure that there are spare parts available for your model. Otherwise, you may either have to wait for a long time to get parts delivered (rendering you unable to get around) or replace your e-scooter altogether.

For this reason, we recommend steering clear of inexpensive yet unknown brands. Aside from having little track record, there are often no spare parts available for obscure e-scooters, making them difficult or expensive to repair. Instead, go for well-known global brands with proven after-sales support.

6. Consult with knowledgeable individuals or professionals.

Aside from researching your desired model online, don’t forget to take time to personally talk to experts. After all, we are talking about an investment that you will heavily use in the years to come. It’s always a wise idea to know all you can possibly know about an e-scooter before taking the plunge. 

If you don’t know a lot of people who are knowledgeable about electric scooters, don’t hesitate to call Electric Kicks. We have a team of friendly e-scooter experts who know scooters inside out who will be more than happy to assist you.

7. Set your budget.

We intentionally placed this last in our list of considerations because budget shouldn’t be the deciding factor for choosing a good e-scooter. It is not as crucial as other important factors like legalities, personal preferences, and the overall reliability of the scooter. Focusing on budget first can lead you to choose low prices over suitability and features you actually need.

Then again, you don’t need to spend a fortune on a good electric scooter. There are many affordable options available that are made by reputable brands and offer great value for your money. In our inventory, you can find e-scooters that cost less than a thousand dollars and are highly dependable and reliable. 

Again, give us a call; we would be happy to help you find a scooter that fits your budget.

Safely Riding Your Electric Scooter

The e-scooter you have selected comes with all the necessary safety features—headlight and rear light, turn indicators, and reflectors. Still, it’s essential to complement these functionalities with wise riding practices that will ensure your safety.

A. Helmet and protective gear

If you are buying your first electric scooter, your purchase should include an e-scooter helmet (unless you already have one at home). Don’t buy the scooter first and then wait for another couple of weeks to get a helmet—get the two together. Even if you are not planning on using the scooter on the road right away, you should still use a helmet when you practise. 

And if we haven’t emphasised it enough, get a helmet specially designed for e-scooter usage. Bike helmets might not do the job, as traditional bikes don’t go as fast as electric scooters. Instead, get a high-quality e-scooter or e-bike helmet that will withstand the impact of a fall from a higher speed.

It’s also a good idea to buy other protective gear like knee pads, elbow pads, wrist guards, and reflective vests or jackets. 

B. Local laws and regulations

Aside from ensuring that e-scooters are road-legal in your area (if you are planning to use your e-scooter to commute), you should also take time to study your city’s specific rules and regulations. 

These regulations cover permitted devices, age limits, speed limits, and places where you can ride (e.g., footpaths and bike lanes). Laws differ from state to state and they are often updated, so remember to check your local website from time to time. 

C. Practising defensive riding

Aside from wearing your helmet and obeying your state’s e-scooter laws, you need to ride defensively to avoid accidents. Remember that you are more vulnerable than other vehicles on the road, so practise more caution. Here are a few tips to keep in mind:

• Be vigilant: Always be aware of your surroundings, from cars to pedestrians and other street obstacles.

• Follow traffic rules: Stop at red lights and obey road signs.

• Communicate: Use your indicators to communicate your intention to fellow riders and drivers.

• Ride predictably: Don’t ride too close to other vehicles and resist making sudden movements when weaving through traffic.

• Don’t ride distracted: Don’t use your mobile phone while riding. Also, never ride under the influence of drugs or alcohol.

• Check road conditions: Having a water-resistant electric scooter does not mean it’s okay to ride under unsafe conditions or on slippery or icy surfaces. 

• Ride at night safely: Aside from your scooter’s lights, stay visible at night by using reflectors and reflective clothing.

Following these safety tips will keep your e-scooter rides safe and enjoyable.

D. Handling inclines and uneven terrain

Before anything else, it’s important to know that if you plan on using your electric scooter on hilly and uneven terrain, you need to choose one with high motor power, larger tyres, and decent suspension. Otherwise, you may be putting your e-scooter at risk of damage (or yourself at risk of injury).

Now, what is the right way to deal with inclines and uneven terrain? First, make sure your electric scooter is not overloaded. Overloading your e-scooter strains the motor and the battery, which keeps you from going up on inclines or handling difficult roads. It may even cause irreversible damage to the device. 

Next, refrain from accelerating too quickly when scaling hills or riding over a bumpy road. Instead, go slowly to allow your e-scooter to gain sure traction and grip. Maintain the same speed to avoid losing control of your ride.

Lastly, never take your hands off the handlebars while moving, even if your e-scooter is equipped with steering stabilisation

E. Storing your electric scooter safely

It’s just as important to keep your e-scooter safe when you’re not using it. Aside from protecting it from theft or vandalism, secure storage will help you keep your ride in excellent shape. Here are a few tips to remember:

• Moisture and humidity can damage your e-scooter’s components, so store it in a dry, well-ventilated place. 
• In addition, make sure the area is out of direct sunlight, as UV rays can also damage the plastic and rubber parts of your e-scooter.
• Also consider using a protective cover to protect your electric scooter from dust and debris, which can keep your ride from running smoothly. 
• Keep the area secured because electric scooters are a popular target for theft. If you have to store your e-scooter outside, use a lock to secure it.
• While most e-scooters don’t have this function, if you can easily do so, remove the battery if you plan on storing your e-scooter for long periods of time.
• Similarly, if you are going to be putting your e-scooter in storage for a long time, don’t leave it plugged in & charging.

By ensuring that your electric scooter is properly stored and kept, you can keep it safe from damage and theft and prolong its lifespan.

Maintenance: How to Keep Your E-Scooter in Tiptop Shape

A. What are the most common electric scooter problems? 

Issue	Explanation
Scooter won’t move when I press the throttle	A lot of beginner & commuter scooters don’t have a “Zero Start” function, meaning you have to kick off and get the scooter to a minimum speed (usually 3 kph) under your own steam before the throttle will take over.  If not, ensure your scooter is both charged, turned on, and not set to park/ walk mode.
Scooter won’t reach its maximum speed	Some scooter’s top speeds need to be adjusted through the app, or by switching riding modes.  If not, ensure that you’re riding within your e-scooter’s limits (i.e. not over the weight capacity, check your tyre pressure, and make sure your battery is fully-charged.
Brakes feel too tight / too soft	Most mechanical brakes are operated by cables that can be tightened or loosened depending on whether the brake lever has too much or too little movement. Make sure all bolts & cables are tight.
Weird behaviour from electronics (lights turning on and off, power cutting in and out)	This is usually a symptom of water damage, which can cause unpredictable behaviour.
E-scooter keeps cutting out	Scooter is either being overloaded, pushed beyond its limits, or overheating. It could be caused by loose wiring or a blown fuse caused by overuse. This is also a common side effect of hacking or flashing an e-scooter.
E-scooter runs slowly or is sluggish	This is usually a worn-out or faulty battery, which is more common on older models. While much less likely, this could also be a sign of a damaged motor.
Battery dies quickly	Your electric scooter may have a defective or dead battery. If not, this issue could be caused by improper charging or too cold temperatures.
Slow acceleration	This is likely a problem with the e-scooter’s controller. It could be loose or burned out wires, or water damage.
Motor is overheating, or you can smell burning from motor	Either the electric scooter is being used in temperatures that are too hot or it is being pushed beyond its limits.

B. What do I do if there’s a problem with my scooter?

Best to leave this to the professionals. Attempting to fix problems on your own can make the problem worse, and doing so can also void your warranty. 

Depending on the problem, for example, a puncture, a bike shop may be able to help you out. For more complex issues relating to batteries, motors, controllers, or electronics, it's best to book it into a specific e-scooter or e-ride repair centre such as Electric Kicks.

C. How can I maintain the battery life of my electric scooter?

Keep your battery in good shape by doing the following dos and don'ts:

• Always use an official charger.
• Don’t leave an electric scooter on charge after it reaches 100%.
• If you can, remove the battery if it is not going to be used for long periods of time. 
• Don't totally drain the battery (i.e. 0%). Recharge your e-scooter once the battery gets between 10-20% left. 
• Don't constantly recharge your battery for small amounts (i.e. let the battery run down between charges. If you charge the battery every time it gets to 90% you'll eventually shorten the life of the battery).
• Don't leave the battery in direct sunlight.
• Don't attempt to remove the battery unless the battery is specifically designed to be removed easily by the rider.
• Don't try to fix or repair a faulty battery.
• Don't damage the battery.
• Don't leave in the cold.
• Don't let it get wet.

D. How do I maintain my electric scooter at home? 

Remember to make quick weekly checks on your electric scooter, including making sure all your bolts and cables are tight and your tyres are inflated to the correct pressure. Clean and wipe down your e-scooter with dry cloth to remove dust and lubricate any moving parts.

E. Where should I buy replacement parts? 

Always get replacement parts from the original equipment manufacturer (OEM) to ensure quality and compatibility. If you need assistance, please contact the Electric Kicks team and we will check our warehouse to see if we have the parts you need.

F. How often should my e-scooter be serviced by a professional?

We recommend getting your electric scooter professionally serviced once a year or every 500 km, whichever comes first.

Frequently Asked Questions

1. Do I need a licence to ride an electric scooter?

None of the Australian states require licences for electric scooter riders as e-scooters are not considered motor vehicles. However, because electric scooters are not street-legal in some places, please take time to check your state’s regulations before you ride.

2. Can I carry cargo or passengers on the scooter?

Carrying passengers is illegal across Australia, and riders are not allowed to carry even a child or a pet aboard their electric scooter. However, carrying light cargo is fine, as long as the load is manageable and does not exceed the scooter’s rider weight capacity.

3. Can I ride an electric scooter in the rain?

Whether or not you can ride your electric scooter in the rain depends on a couple of factors: your scooter’s IP rating and the intensity of the rain. 

Some electric scooters with high IP rating (think IP65) are designed to resist drizzles and streams of water. If you are using a water-resistant e-scooter, then light rains wouldn’t pose an issue. However, if your e-scooter has a low IP rating, it’s best to stay away from rain.

On the other hand, remember that a high IP rating does not mean it’s fine to ride through heavy downpour or deep puddles. Even though your electric scooter is water-resistant, keep it from being submerged in water to avoid damaging its electrical components.

4. What should I do if my e-scooter gets wet?

Since water damage voids the warranty, we always tell our customers to keep their electric scooters dry as much as possible. But if your e-scooter does get wet, turn it off immediately and wipe off moisture and droplets. Inspect your scooter for signs of water damage, which may include rust, corrosion, and a burning smell.

Some signs may not immediately be visible, though, and may manifest later through malfunctioning electrical components (brakes, lights). If any of these happens, take your e-scooter right away to Electric Kick’s repair and service department.

5. Are electric scooters suitable for children?

There are specific e-scooters that are designed to be used by children. These electric scooters are typically smaller and have limited top speeds and ranges—an essential feature to keep young riders safe. Because children are less experienced than adults, a lower speed and a shorter range will reduce risks of accidents and injuries.

Older children and teenagers may prefer to use entry-level electric scooters, instead. In this case, remember that in most Australian cities, riders under 16 years old cannot ride without adult supervision and should not ride on public roads.

6. Why should I choose an e-scooter over an e-bike?

Both e-scooters and e-bikes are equally viable modes of alternative transportation, but you may prefer the former over the latter if you value portability and ease of use. On the other hand, very long journeys (i.e. more than 10 km at a time) can get tough on e-scooters as you’re standing the whole way. Electric bikes, therefore, are better suited for long-distance rides where you can sit down.

Electric scooters are a lot more lightweight than e-bikes, and if you have limited storage space at home or at work, e-scooters are the more practical choice. E-scooters are also the better option for people who don’t want to put in the effort of pedalling. They are quite simple to use, and the learning curve is reasonable even for complete beginners.

If you think you require more range and a higher load capacity, we recommend that you consider getting an electric bike.

7. How do I correctly charge my electric scooter?

When charging, remember to only use the specific charger that came with your electric scooter. Refrain from using third-party chargers, which may damage your scooter's battery and shorten its lifespan. In fact, almost every e-scooter fire starts as a result of a battery being plugged into an unofficial or unsuitable charger. 

Charge your e-scooter in a dry, well-ventilated area—avoid charging it in direct sunlight. Also, refrain from overcharging your electric scooter. 

Here are the steps to properly charge your electric scooter:

1. Turn your electric scooter off.
2. Plug the charger into a power outlet.
3. Connect the charger to the scooter’s charging port.
4. Check the indicator and make sure the light has turned on.
5. Wait for your electric scooter to charge. 
6. Unplug the charger once the scooter has been fully charged.

Follow these steps to ensure your e-scooter battery is charged safely and efficiently.

If you do forget to unplug your e-scooter, don’t worry. The Battery Management System (BMS) can switch off charging once the battery reaches its full power, but it’s best not to make a habit of relying on this.

8. Should I buy a second-hand electric scooter?

A second-hand electric scooter may be cheaper, but the long-term risks may be significant. Here are some of the most common issues associated with buying second-hand:

• The used e-scooter may contain hidden damages undisclosed by the previous owner. These may include water damage, issues from a crash, and burnt out batteries and components.
• A second-hand electric scooter may no longer be covered by a warranty, and you will have to pay for repairs out of your pocket.
• You could encounter issues with app integration if the electric scooter is still synced with the original owner’s app.
• You could be buying a stolen or tampered electric scooter.
• You could be buying an obsolete e-scooter model that might no longer be compatible with the brand’s latest software updates. Also, spare parts of older models are usually scarcer, which means higher repair costs. 

Considering all the costly (and dangerous) risks of buying a second-hand electric scooter, it makes more sense to invest in a brand new electric scooter to save money in the long run.

Need More Help?

Ready to take the plunge and join the electric scooter revolution? Or perhaps you’re still curious and want to learn more about our selection. Either way, our team of e-scooter experts is just a phone call away. We are eager to assist you in any way possible and help you find your dream electric ride!

Call the Electric Kicks team today at 1300 054 257.