Electrickicks offers Click & Collect as a convenient option for customers to order online and pick up in person at selected store locations or warehouse collection points.
This policy outlines how Click & Collect works, what you need to bring, and our verification processes to protect both you and our business.
Click & Collect is currently available at our Clayton store.
Important Note: We do not accept collection via taxi or uber related services.
To collect your order, you must bring:
Important note: We can only release Click & Collect orders to the original customer named on the order. If you’re unable to collect it yourself, we may also release it to someone who shares your surname or whose ID shows the same address as the one registered on the order.
To protect our customers and prevent fraudulent transactions, all Click & Collect orders are subject to verification before release.
We may contact you by phone or email to confirm details of your order, particularly for high-value or flagged transactions.
In some cases, we may request additional verification or decline a Click & Collect order and issue a refund if identity cannot be confirmed.
Orders suspected of fraud will not be released and may be reported to relevant authorities.
Orders must be collected within 14 days of notification that your order is ready.
If the order is not collected within this period, it may be cancelled and refunded at our discretion.
Please contact us if you need additional time to collect your order.
If you need to cancel or change your Click & Collect order, please contact our team at support@electrickicks.com.au as soon as possible.
Changes may not be possible if the order has already been prepared for pickup.
If you have any questions or need assistance with your Click & Collect order, please contact our support team at support@electrickicks.com.au.
