Note: Have you crashed your scooter? Chat to us about about a discount on your next purchase.
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, Electric Kicks will repair or replace your Product in accordance with the terms of this Limited Warranty.
Please note, the warranty does not cover damages caused by crashes or mistreatment under any circumstance. Nor does it cover burnt control boards/wires and/or motor due to excessive on-going acceleration ie pushing the scooter past its limitations. Additionally all weight load limits need to be adhered to and failure may result in warranty becoming void. Warranty does not cover water damage.
WARRANTY WILL BE VOID IF YOU “FLASH” or edit your scooter firmware in any way.
Please also note that servicing is not covered under warranty.
The applicable period for the Limited Warranty begins from the later of either: (1.) the original purchase date of the Product from an authorized Segway Distributor or Dealer; or (2.) the activation date of the Product through the Ninebot by Segway App; or (3.) 12 Months or 1,000kms of distance travelled; (4.) Warranty does not apply if the Scooter is being used as a courier vehicle (e.g. Uber Eats, Deliveroo, etc); (5) The warranty is not transferable if the unity is on sold to a third party or a second hand purchase of any kind; and applies to the Product in the following ways:
Vehicle Body – – – – – – – – – – 1 year
Battery – – – – – – – – – – – – 6 Months
Electrical Components – – – – 120 days
Tyre, brake, handlebar grips, decals and board tape/grip board are not covered under warranty as they are considered wear and tear items. Additionally freight is not covered nor refundable under warranty.
Should you need to submit a warranty claim, you are responsible for return postage costs.
Should Electric Kicks replace your scooter, replacement scooters are not covered by further warranty or repairs.