In Store Terms of Service

This page details the following information for any customer who wishes to purchase any product in store at an Electric Kicks outlet. 

Contents:

  1. General Terms of Service
  2. Refund Policy
  3. Returns Policy
  4. Exchange Policy
  5. Shipping Policy
  6. Warranty Policy
  7. Special Offer Policy

1. General Terms of Service

Last Updated: Tuesday 25th October, 2022

Contents:

  1. Foreword
  2. Terminology
  3. General Terms
  4. Legislation & Laws Regarding the Use of Personal Electric Vehicles
  5. Use of the Electric Kicks Website
  6. Making a Purchase
  7. Provision of Services & Products
  8. Optional Tools
  9. Payment Providers
  10. Third Party Links
  11. User Comments, Feedback,& Other Submissions
  12. Personal Information
  13. Errors, Inaccuracies or Omissions
  14. Prohibited Uses
  15. Disclaimer of Warranties, Limitation of Liability
  16. Indemnification
  17. Severability
  18. Termination
  19. Entire Agreement
  20. Governing Law
  21. Special Offers
  22. Contact Information
  23. Helpful Links

SECTION 1 - FOREWORD

Please read these Terms of Service carefully before accessing or using the Electric Kicks website, or making a purchase of any nature. By accessing or using any part of the site, or by purchasing any product, whether through the online store, by phone, email, or in person, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website, use any services, or purchase any products. Continuing to use the website, engage with Electric Kicks’ employees, or purchasing a product from Electric Kicks stands as an acceptance of these Terms of Service. 

Electric Kicks offers this website, including all information, tools, products, & services available from this site to you, the User, conditional to your acceptance of all terms, conditions, policies & notices stated here. 

The headings used in this agreement are included for convenience only and will not limit, change, nullify, negate or otherwise affect these Terms.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 2 - TERMINOLOGY

This website is operated by Electric Kicks. Throughout the site, the terms “we”, “us”, and “our” refer to Electric Kicks & its respective directors, officers, employees, interns, & partners. 

“Customer” and “Customers” refers to any individual(s) or Third Parties that have purchased any product or engaged with any service from Electric Kicks regardless of the time that has passed between today’s date and the date those individuals or Third Parties became Customers. 

“User” and “Users” relate to any individual(s) or Third Parties that have engaged with the Electric Kicks website or employees that have not yet become a Customer. 

“Third Party” or “Third Parties” relate to any individual(s) or Third Parties that are not classed as a “Customer” or a “User.” This may include affiliates, contractors, delivery partners, agents, suppliers, service providers, or licensors.

“Personal Electric Vehicle” or “PEV” refers to any electric scooter, electric bike, electric skateboard, electric dirt bike, or any other electric vehicle for sale, past, present or future, on the Electric Kicks website. 

“Services” refers to any service offered by Electric Kicks, including the sale & purchase of any product, the repair or mechanical service of any product, the advice or instruction given by any member of the Electric Kicks team, or any interaction with Electric Kicks by a Customer. 

SECTION 3 - GENERAL TERMS

How often are these Terms of Service updated?

Electric Kicks reserves the right, at its sole discretion, to change, replace, modify, add, and remove any of the terms listed in this document at any time without notice to any Customer, website User, employee, or Third Party by posting updates and changes to the Electric Kicks website. It is the Customer’s responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Anyone can review the most current version of the Terms of Service at any time at this page.

When were these Terms of Service last updated?

These Terms of Service were last updated on Tuesday, 25th October, 2022. All Users, Customers, and Third Parties that interact with Electric Kicks in any way from this date will be subject to these Terms of Service. 

What platform powers the Electric Kicks website?

Electrickicks.com.au is hosted on Shopify Inc. This provides the online e-commerce platform that allows Electric Kicks to sell products and services.

Does Electric Kicks use Third Party software & services?

Electric Kicks reserves the right to use any Third Party software, tool, or service as it deems necessary for the operation of the business & the provision of its Services. Electric Kicks does not have to disclose which software, tools, or services it uses to any User, Customer, or Third Party. 

How do I agree to the Terms & Conditions?

By visiting the Electric Kicks site, or engaging in the Electric Kicks Services, whether online, in person, by email, or over the phone, Users, Customers and Third Parties are agreeing to be bound by the following Terms & Conditions, hereby referred to as “Terms”, “the Terms,” or “Terms of Service.”

The Terms shall apply to all Users, Customers, and Third Parties without limitation, regardless of their reason for visiting the Electric Kicks website.

I agreed to the Terms & Conditions, but didn’t actually read them. Do they still apply? 

False acceptance of these Terms of Service, whether through continued use of the website, making a purchase of any product, whether through the website, by phone, over email, or in store, or verbally accepting these Terms without understanding what they are is not a cause for a suspension of these Terms of Service, and all conditions listed within remain fully enforceable. 

I didn’t know I had to agree to the Terms & Conditions. Do they still apply?

As determined in Section 3 - General Terms, continued use of the website, and/or making a purchase, whether by phone, email, website, or in store stands as an acceptance of the Terms of Service. 

SECTION 4 - LEGISLATION & LAWS REGARDING THE USE OF PERSONAL ELECTRIC VEHICLES

Personal Electric Vehicles (PEVs) are not to be used on footpaths, cycle lanes or roads in Australia. It is the complete responsibility of the Customer to ensure that any products purchased operate by all country, state, and local laws. The Customer assumes all liability and risk associated with the use of Personal Electric Vehicles and holds Electric Kicks, its owners, and its employees free from any liability caused by their use.

Electric Kicks advertises and sells its products for the sole purpose of recreational use on private property. Each state and territory in Australia maintains a different set of rules and regulations for the usage of PEVs and associated products, including the requirements for legal use and whether registration with the relevant local road traffic authority is necessary. It is the responsibility of Customers to ride with caution, wear a helmet and protective gear during use, and ensure compliance with local by-laws including requirements of use. Any information or representation provided by Electric Kicks is of a general nature and may vary between Users depending on individual circumstances. For more information, please check local laws before use.

Is the Customer responsible for knowing local laws relating to the use of Personal Electric Vehicles?

By purchasing any product on the Electric Kicks website, the Customer warrants & confirms that they, and they alone, are aware of their local legislation in relation to using the items included in their purchase(s). The consequences of a Customer’s decision to purchase a Personal Electric Vehicle that may contradict or break their local legislation shall apply only to the Customer. 

Electric Kicks may advise Customers of local legislations, but we do not dispense legal advice, nor do we endorse the breaking of any law, whether local, state, or federal in nature. 

I’m buying a product for someone else. Who is responsible for ensuring that person(s) knows their local laws regarding the use of PEVs?

The individual(s) who purchased the product from Electric Kicks are responsible for ensuring that the ultimate owner of the product(s) is aware of all their local laws & legislation regarding the use of PEVs. Electric Kicks shall not accept returns or offer refunds for PEVs purchased as gifts that do not meet the local laws of the ultimate product owner’s residence. 

I didn’t know PEVs were illegal in my state when I purchased from Electric Kicks. Can I return my purchase or get a refund? 

The Customer assumes all responsibility for knowing & understanding all laws, rules, & regulations relating to the use of Personal Electric Vehicles in their local government area or state. Electric Kicks will not offer any refunds or accept any product returns in the event the Customer purchased without being aware of local legislation in relation to use or ownership of a Personal Electric Vehicle unless that product is unopened, unused, in the same condition in which it left the Electric Kicks depot, and the product return occurs within 30 days of the product being purchased. 

For more information on product returns, read the Electric Kicks Return Policy here.

My local PEV laws have changed since I purchased from Electric Kicks. Can I return my purchase or get a refund? 

Electric Kicks does not accept return products or offer any refunds for products that have been outlawed by changing government regulations relating to use or ownership of a Personal Electric Vehicle unless that product is unopened, unused, in the same condition in which it left the Electric Kicks depot, and the product return occurs within 30 days of the product being purchased.

I have been fined for using a PEV that doesn’t meet my state’s local legislation. Am I entitled to compensation from Electric Kicks? 

The Customer assumes all responsibility for the consequences of using a Personal Electric Vehicle that breaks or contradicts legislation in their local government area or state. 

Electric Kicks does not and will not offer any form of compensation or offer a refund of any nature to Customers that have been issued fines, had their PEV confiscated, or any sort of legal proceeding taken against them as a result of using their products in contradiction of their local laws. 

I was given incorrect advice on PEV laws in my state by a member of the Electric Kicks team. Am I entitled to compensation? 

Electric Kicks are not experts in local laws & legislation, nor are Electric Kicks & its respective employees qualified to dispense legal advice of any nature to User, Customer, or Third Party. Thus, Electric Kicks does not accept responsibility for incorrect or out-of-date advice in relation to PEV legislation provided by any member of the Electric Kicks team. The Customer assumes all responsibility for understanding their local Personal Electric Vehicle regulations. 

Is it illegal to sell Personal Electric Vehicles in Australia?

It is not illegal to sell Personal Electric Vehicles in Australia, nor is it illegal to own a Personal Electric Vehicle in Australia. Electric Kicks is not in breach of any law by advertising & selling Personal Electric Vehicles, and Customers are not breaking any laws by owning a Personal Electric Vehicle. 

Because it is not illegal to sell such items, Electric Kicks does not offer any refunds or accept any product returns if the Customer believes they have been mis-sold a product that does not meet legal requirements. 

SECTION 5 - USE OF THE ELECTRIC KICKS WEBSITE

Does Electric Kicks collect any data about me from its website? 

When a User visits the Electric Kicks site, the site automatically collects certain information about the User’s device, including information about the web browser, IP address, time zone, and some of the cookies that are installed on the User’s device. 

Additionally, as Users browse the Site, Electric Kicks collects information about the individual web pages or products that the User views, what websites or search terms referred the User to the Site, and information about how the User interacts with the Site. 

For more details on the information Electric Kicks collects from website Users, review the Electric Kicks Privacy Policy here

Can I copy content from the Electric Kicks website? 

The Electric Kicks website is intellectual property, and as such, cannot be copied, recreated, duplicated, whether partially or in full, under any circumstances. This covers all past, present, and future features and designs of the Electric Kicks website. 

Electric Kicks content, including videos, blogs, photography, iconography, or logos, can be reproduced and shared so long as credit is given to the original author/ owner of that content, which is Electric Kicks. Failure to give credit to Electric Kicks for any use of its content may result in legal action being taken against the Third Party responsible for the content duplication. 

Electric Kicks content, including videos, blogs, photography, iconography, or logos, must not be used for commercial or advertising purposes by any User, Third Party, or Customer. 

Do the same terms apply to features added to the website in future?

Any new content, features or tools that are added to the current store shall also be subject to the Terms of Service. Users can review the most current version of the Terms of Service at any time on this page. 

Can I share the Electric Kicks website?

Any Third Party is welcome to share the Electric Kicks website by email, SMS, written testimonial, video testimonial, social media, or other public platform provided doing so is not an attempt to criticise, denigrate, mock, or negatively publicise the Electric Kicks brand, Services or employees.

SECTION 6 - MAKING A PURCHASE

By making a purchase of any product from Electric Kicks, the Customer warrants that:

  • They are at least the age of majority in their state or province or residence, and;
  • They have the experience or knowledge relating to the safe use of their purchased products, and;
  • They have sufficient funds available to cover all purchase costs including merchant fees, shipping, credit cards fees etc., and;
  • They understand all their local laws & legislation regarding the use of PEVs, and;
  • They are not placing a fraudulent order with a stolen identity, false details, or a stolen payment method(s), and;
  • They will use their purchased products in accordance with local & state legislation regarding the use of PEVs, and;
  • They accept & agree to be bound by the Electric Kicks Returns Policy, Warranty Policy, Refund Policy, Exchange Policy, & Shipping Policy, and;
  • They agree to be bound by these Terms of Service. 

Is every product sold by Electric Kicks new?

Electric Kicks does not purchase, stock, advertise, sell or supply second hand, used, pre-owned, or reconditioned products unless. As such, every product sold by Electric Kicks is supplied brand new, and in its original packaging unless otherwise stated. Electric Kicks reserves the right to change or update this Term at any point without notice by updating the website and the Terms of Service policy. 

My packaging has been opened. Did I receive a used product? 

Some items may have been opened by a member of the Electric Kicks team before shipping in to ensure quality, or to add items to the box, such as accessories or upgraded parts. 

I have only partially paid for my order. Will it be shipped before I complete payment?

No order, regardless of size, included products, destination, Customer, location, or Customer history with Electric Kicks shall be shipped before payment is received from the Customer by Electric Kicks. 

Does Electric Kicks price match?

Electric Kicks provides superior service, exclusive products, free delivery (exclusions apply), a national service network & warranty repairs on all items sold. As such, Electric Kicks does not price match any product to the prices listed by a competitor. 

I purchased from Electric Kicks and found the same product cheaper elsewhere. Am I entitled to a partial refund?

The Customer is responsible for conducting product research, including performance & pricing. As such, Electric Kicks offers no refunds, whether partial or full, or returns for Customer remorse in the event a Customer finds the same product cheaper elsewhere after they have made their purchase with Electric Kicks.

Do I have to show any sort of ID to place an order with Electric Kicks?

Electric Kicks reserves the right to ask the Customer to show proof of identity, including but not limited to driver’s licence, passport, credit card used to make the purchase, or proof of address upon request. This is to help prevent fraudulent transactions and credit card fraud. 

Can Electric Kicks cancel my order before it is delivered?

Electric Kicks reserves the right to refuse to fulfil any order placed with us. Electric Kicks may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same Customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that Electric Kicks makes a change to or cancels an order, Electric Kicks may attempt to notify the Customer by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. Electric Kicks reserves the right to limit or prohibit orders that, in Electric Kicks’ sole judgement, appear to be placed by dealers, resellers or distributors.

Can Electric Kicks cancel my order if it cannot be shipped to my location?

Electric Kicks offers free shipping across Australia wherever possible. Unfortunately, some rural, remote, or island destinations lie beyond Electric Kicks’ free delivery network. In the event Electric Kicks cannot source a courier or delivery partner to deliver the Customer’s order to the nominated shipping address, Electric Kicks may cancel the order & offer a full refund. Alternatively, if a courier is available, but the cost of delivering the order is too high for Electric Kicks to reasonably cover as part of the purchase price, Electric Kicks may offer the Customer the opportunity to cover the cost of shipping themselves, or source their own courier service. Should the Customer not wish to source their own courier or cover the cost of the courier recommended by Electric Kicks, they shall be offered a full refund for the cost of their order. 

Can Electric Kicks cancel orders it believes to be fraudulent?

From time-to-time the Electric Kicks system will automatically identify a transaction as fraudulent. Regardless of whether this system is correct, Electric Kicks reserves the right to cancel any order it deems as suspicious or fraudulent in order to prevent credit card fraud. In the event this happens, Electric Kicks will make every attempt deemed necessary to confirm Customer details by requesting identity documents or evidence of payment method ownership. Should the Customer be uncontactable, or unable to verify their identity, Electric Kicks may cancel the Customer’s order. Should this happen, any payment made by the Customer to Electric Kicks will be refunded within 2-4 business days. 

Can Electric Kicks pursue legal action for fraudulent transactions?

In an effort to curb credit card fraud, Electric Kicks, may, at its sole discretion, pursue legal action against Customers who make a fraudulent transaction, or who conduct a Chargeback after receiving their order. This may include notifying and submitting Customer Details to the Police or local law enforcement. 

My credit card was flagged as fraudulent. Can I still use it to buy products from Electric Kicks?

If a Customer order is rejected, Electric Kicks will offer the option to pay via another method, including bank transfers, merchant payments (such as Afterpay), or by cash-on-pickup if the order is collected in person from our Vermont warehouse . Once an order is flagged in the Electric Kicks system as a "high risk of fraud", Electric Kicks is unable to accept payment via credit card. 

Can I cancel an order placed by someone else?

Electric Kicks does not offer refunds or accept product returns in the event that a purchase is made by an unauthorised Third Party. This includes, but is not limited to:

  • Underage Customers, or;
  • Customers subject to the Power-of-Attorney by a Third Party, or;
  • Customers who may suffer from any degree of illness or debilitation that makes them unable to make rational decisions or understand the consequences of their actions. 

While every attempt is made to verify that each Customer is of sound body and mind when Electric Kicks interacts directly with a Customer, given the nature of online transactions, Electric Kicks is not liable to any Third Party for the sale of products that are unsuitable for the Customer. 

I used the incorrect details for my order. What happens next?

Incorrect details are considered:

  • Incorrect name
  • Incorrect email
  • Incorrect phone number
  • Incorrect billing address
  • Incorrect shipping address
  • Incorrect payment details

As soon as the Customer becomes aware that they have entered any of the incorrect details listed above, it is the responsibility of the Customer to update Electric Kicks before their order is dispatched. 

Electric Kicks is not liable or responsible for replacing or refunding any order that is not delivered correctly due to incorrect order details supplied by the Customer at point-of-sale. 

Please note that Electric Kicks may not be able to change certain details included with an order such as the delivery address or delivery name, particularly in the event the order has already shipped. 

Can I use fake information to place an order?

The Customer agrees to provide current, complete and accurate purchase and account information for all purchases made at Electric Kicks. The Customer agrees to promptly update their account and other information, including email address, credit card numbers and expiration dates, so that Electric Kicks can complete transactions and contact the Customer as needed.

Any Customer that knowingly or accidentally submits false information when purchasing any product from Electric Kicks will still be bound by these Terms. 

SECTION 7 - PROVISION OF SERVICES AND PRODUCTS

Electric Kicks reserves the right to refuse service to anyone or cancel any order for any reason at any time without notice or explanation. This includes, but is not limited to:

  • Fraudulent, or potentially fraudulent orders,
  • Purchases of PEVs that are unsuitable for the Customer’s age or riding ability,
  • Purchases of PEVs that are unsuited for the Customer’s intended use, 
  • Customers that cannot pay, or cannot complete payments, for their orders,
  • Customers that are rude, abusive, or aggressive in their dealings with Electric Kicks. 
  • Customers that threaten Electric Kicks or its employees with acts of violence, negative press/ publicity, vandalism, or threats of a sexual nature. 

Electric Kicks shall not refuse service to any Customer based on their race, gender, age (unless Customer is underage), sexual orientation, religion, or disability. 

Does Electric Kicks enforce purchase limits, or limits on what products can be purchased by a Customer?

We reserve the right to, but are not obligated to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. 

Is every product available online? 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Is every product available in-store?

Electric Kicks has display models of the most popular PEVs & products available for viewing at its Vermont warehouse. Electric Kicks does not guarantee that the customer’s desired product(s) will be available at the Vermont warehouse at all times. However, contacting Electric Kicks ahead of time will help Electric Kicks ensure the customer’s desired items are available. 

Can I test-ride products before purchasing?

Electric Kicks can, but is not obligated to, offer test-rides of select PEVs to Customers at our Vermont warehouse, although Third Parties will be unable to borrow or take PEVs away from the Electric Kicks Vermont warehouse for any period of time. 

All test rides must comply with local laws regarding the use of PEVs, and full protective clothing must be worn by any Customer that wishes to test a product. 

Electric Kicks does not open boxed products for the purposes of test-rides. 

Electric Kicks reserves the right to refuse any request for a test-ride. 

Can I buy display models & floor stock?

Customers may, at the sole discretion of Electric Kicks, be able to buy floor stock or display models. These products may be priced differently from the prices displayed on the Electric Kicks website, and some purchase benefits such as warranties and free delivery may be excluded for display models. 

Is every product advertised on the website accurately represented & fully up to date? 

Electric Kicks has made every effort to display as accurately as possible the colours and images of our products that appear at the store. Electric Kicks cannot guarantee that your computer monitor's or device’s display of any colour will be accurate. While every effort is made to ensure all product details, descriptions, and specifications are accurate, we take no responsibility for omissions, mistakes, or errors and will not offer refunds for inaccurate information. 

Who produces the performance details for products on the Electric Kicks website?

Details on the performance of each product and PEV are issued by the product manufacturer, and statistics may be produced under test conditions that are difficult to replicate in real-world environments. Electric Kicks does not offer refunds or replacements arising from the performance of a product being different from the manufacturer’s provided performance details. 

While Electric Kicks has no responsibility to test or verify any details provided by a product manufacturer, Electric Kicks makes every effort to provide the most accurate information in relation to the products on the website. However, Electric Kicks cannot guarantee every Customer will have the same experience in relation to performance, lifespan, range, product durability due to how each Customer chooses to use their product. 

Why are there discontinued or unavailable products still available on the Electric Kicks website? 

Electric Kicks, at its discretion, may choose to leave discontinued, deprecated, or now-unavailable products advertised on its website for marketing purposes, or for reference in our content publication such as blogs. Electric Kicks will not sell current & available products for the same prices as out-of-stock or discontinued items. 

How often is the content on the Electric Kicks website updated?

The Electric Kicks site may contain certain historical information. Historical information, necessarily, is not current and is provided for Customer reference only. Electric Kicks reserves the right to modify the contents of its site at any time, but has no obligation to update any information on our site. The Customer agrees that it is the Customer’s responsibility to monitor changes to the Electric Kicks website.

Electric Kicks is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at the Customer’s own risk.

How often can Electric Kicks change prices of products? 

Electric Kicks reserves the right to modify the prices of any product at any time without any notice, advertisement, or warning to any person. 

Electric Kicks shall not be liable to the Customer or any Third Party for any modification, price change, suspension, or discontinuation of our product or service. 

Can Electric Kicks remove products from the website?

Electric Kicks reserves the right to discontinue any product, product brand, or collection of products at any time without notice, advertisement, or warning to any person. 

Does Electric Kicks have a satisfaction guarantee?

Electric Kicks does not warrant that the quality of any products, services, information, or other material purchased or obtained by the Customer will meet expectations, or that any errors in the service will be corrected.

SECTION 8 - OPTIONAL TOOLS

Electric Kicks may provide its Customers/Users with access to Third Party tools over which Electric Kicks does not have any control or input, or that are not monitored by Electric Kicks. The Customer acknowledges and agrees that Electric Kicks provides access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. Electric Kicks shall have no liability whatsoever arising from or relating to Customer use of optional Third Party tools.

What is a Third Party tool?

A Third Party tool is any software, whether online or application-based, that is not built, owned, or managed by Electric Kicks, for example, Afterpay, Paypal, ZipPay, call-recording software, shipping & delivery calculators provided by couriers & delivery services.

Who is liable for use of Third Party tools?

Any use by a Customer of optional tools offered through the site is entirely at their own risk and discretion. The Customer/ User should ensure that they are familiar with and approve of the terms on which tools are provided by the relevant Third Party provider(s).

Will new Third Party tools be governed by these Terms?

Electric Kicks may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 - PAYMENT PROVIDERS

Electric Kicks may, at its sole discretion, add or remove any method of payment from its website without notice, advertisement or warning to any Third Party. This includes accepting or rejecting certain credit card providers or Buy-Now, Pay-Later (BNPL) providers. 

Customers shall be entirely responsible for understanding the latest version of any and all Terms & Conditions of their chosen payment method.

Can Electric Kicks offer advice on which payment provider I should use?

Electric Kicks are not qualified financial advisors, so any advice dispensed by Electric Kicks or its employees in relation to payment methods or finances is of a general nature. As such, Electric Kicks shall not be liable for any financial problems, implications, or damages that arise from use of a recommended payment method or financial service. 

SECTION 10 - THIRD PARTY LINKS

Certain content, products and services available via the Electric Kicks Service may include materials from Third Parties.

What are Third Party Links?

Third Party links on this site may direct the Customer to Third Party websites that are not affiliated with Electric Kicks, for example, an external site managed by a Third Party that reviews Personal Electric Vehicles, or a payment portal provided by a payment provider. 

Who is responsible for the content found on Third Party Links?

Electric Kicks is not responsible for examining or evaluating the content or accuracy of content, does not warrant and will not have any liability or responsibility for any Third Party materials or websites, or for any other materials, products, or services of Third Parties.

A Third Party Link shall not indicate that Electric Kicks has any affiliation with the provider of the Third Party Link, although Electric Kicks may earn a commission from certain Third Party Link providers. Electric Kicks may, at its discretion, choose not to disclose such instances with any User, Customer or Third Party. 

Does a Third Party-Link mean Electric Kicks shares the same beliefs as the Third Party content provider?

The use of a Third Party Link on the Electric Kicks website is not a confirmation that Electric Kicks supports any political, social, economical, legal, environmental, or technological beliefs or viewpoints presented by Third Party-content or its authors.

Who is responsible for harm or damages caused by Third Party links?

Electric Kicks is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any Third Party websites. Please review carefully the Third Party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding Third Party products should be directed to the Third Party.

SECTION 11 - USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

If, at the request of Electric Kicks, a User or Customer sends certain specific submissions (for example, contest entries or product reviews) or, without a request from Electric Kicks, a User or Customer sends creative ideas, suggestions, proposals, plans, reviews, testimonials or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), those Users and Customers agree that Electric Kicks may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that has been forwarded. Electric Kicks is and shall be under no obligation to:

  • maintain any comments in confidence, or; 
  • pay compensation or reimburse author for any comments, or;
  • post, upload, or advertise any comments publicly, or;
  • respond to any comments.

Can Electric Kicks remove content that I have shared publicly?

Electric Kicks may, but has no obligation to, monitor, edit or remove content that is determined in Electric Kicks’ sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

This includes, but is not limited to comments on advertisements, social media posts or negative reviews of any nature. 

SECTION 12 - PERSONAL INFORMATION

The submission of personal information through the Electric Kicks store, whether submitted by email, phone, or through the website itself, is governed by the Electric Kicks Privacy Policy. To view that Privacy Policy, click here

SECTION 13 - ERRORS, INACCURACIES OR OMISSIONS

Occasionally there may be information on the Electric Kicks site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Electric Kicks reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after a Customer has submitted their order).

Electric Kicks undertakes no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, all Third Parties are prohibited from using the site, its content or any product or service supplied by Electric Kicks: 

  • for any unlawful purposes, or;
  • to solicit others to perform or participate in any unlawful acts, or;
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances, or;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others, or;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, or;
  • to submit false or misleading information, or; 
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet, or; 
  • to collect or track the personal information of others, or;
  • to spam, phish, pharm, pretext, spider, crawl, or scrape, or;
  • for any obscene or immoral purpose, or; 
  • to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

Electric Kicks reserves the right to terminate any Third Party use of the Service or any related website for violating any of the prohibited uses. Electric Kicks shall not be liable to any Third Party, including User, Customer, Third Party, supplier, wholesale client, affiliate, legal or authoritative body, for any issue that arises from any of the prohibited uses outlined above. 

SECTION 15 - DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY

Electric Kicks does not guarantee, represent or warrant that the use of Electric Kicks services & products will be uninterrupted, timely, secure or error-free.

Electric Kicks does not warrant that the results that may be obtained from the use of the service or products will be accurate or reliable.

Can Electric Kicks cancel or remove their service indefinitely or permanently?

The Customer agrees that from time to time Electric Kicks may remove the service for indefinite periods of time or cancel the service at any time, without notice to any Third Party.

Who assumes the risk with use of the Electric Kicks products or services? 

The Customer expressly agrees that their use of, or inability to use, the Services is at their sole risk. The Service and all products and services delivered to the Customer through the Service are (except as expressly stated by Electric Kicks) provided 'as is' and 'as available' for use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Who is liable in the event of injuries or losses sustained through use of Electric Kicks products or services? 

In no case shall Electric Kicks, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, loss of life, replacement costs, physical or mental injury or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from use of any of the Service or any products procured using the Service, or for any other claim related in any way to use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Electric Kicks’ liability shall be limited to the maximum extent permitted by law.

SECTION 16 - INDEMNIFICATION

The Customer agrees to indemnify, defend and hold harmless Electric Kicks and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any Third Party due to or arising out of customer breach of these Terms of Service or the documents they incorporate by reference, or violation of any law or the rights of a Third Party.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

If, in the sole judgement of Electric Kicks, a Customer, User, or Third Party fails, or Electric Kicks suspects that a Customer, User, or Third Party has failed to comply with any term or provision of these Terms of Service, Electric Kicks also may terminate this agreement at any time without notice and the relevant Third Party will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny that Customer, User, or Third Party access to the Electric Kicks Service (or any part thereof).

SECTION 18 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either the Customer, User, Third Party or Electric Kicks. A Customer, User, or Third Party may terminate these Terms of Service at any time by notifying Electric Kicks that you no longer wish to use its Services, or when a Customer, User, or Third Party ceases using the Electric Kicks site.

SECTION 19 - ENTIRE AGREEMENT

The failure of Electric Kicks to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by Electric Kicks on this site or in respect to The Service constitutes the entire agreement and understanding between any Third Party and Electric Kicks and govern the use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between any Third Party and Electric Kicks(including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby Electric Kicks provide Services shall be governed by and construed in accordance with the laws of Victoria, Australia.

Can laws from overseas, other countries, or other Australian states be used to govern how Electric Kicks provides its services or products?

Electric Kicks will abide by the laws of any government of any country in which it actively operates. However, Electric Kicks shall have no responsibility to abide by any laws, rules, or regulations set by governments in countries where Electric Kicks has no operation. 

SECTION 21 - SPECIAL OFFERS

From time to time, Electric Kicks may, at its sole discretion, offer discounts or run special offers to promote the sale of its products. For more information on the Terms & Conditions applicable to special offers, click here.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@electrickicks.com.au.

2. Refund Policy

Last Updated: Tuesday 25th October, 2022

The Terms below relate to the refund of any monetary amounts exchanged for a product or products purchased from Electric Kicks, whether through the Electric Kicks website, by phone, through email, or in person through the Electric Kicks outlet. 

For Terms & Conditions relating to the returns & exchanges, please review the Return Policy & the Product Exchange Policy. 

This Refund Policy applies to all Customers & transactions from the date indicated above (Tuesday 25th October, 2022)

Does Electric Kicks offer refunds?

ElectricKicks may, at its discretion, choose to offer a Customer a refund under a variety of circumstances. There are specifics to the Electric Kicks refund policy so please read on for specifics below.

Under which circumstances am I able to get a refund?

A Customer may be entitled to a refund under the following circumstances:

  • Purchased the wrong product, or;
  • Purchased a product that is unsuitable for their needs, or;
  • Purchased a product that cannot legally be used in their state, or;
  • Change of mind.

In all the above scenarios, the product must be returned:

  • Unused; and;
  • Unopened, or if opened, in its original and intact packaging, and;
  • Undamaged, and;
  • Clean, and;
  • Unmodified, and;
  • Within 30 days of the date the product was purchased. 

More than 30 days have passed since I purchased my product. Can I still request a refund?

Electric Kicks will not issue refunds for any product that was purchased more than 30 days prior to the refund request. 

Do I have to return my purchase to get a refund?

In the event a Customer requests a refund for a product, that product must be returned to the Electric Kicks head office and inspected by an Electric Kicks technician before a refund can be issued. No refunds shall be issued without the products being returned by the Customer to Electric Kicks first, and inspected by an Electric Kicks technician.

The Electric Kicks head office is located at Unit 11, 634 - 644 Mitcham Road, Vermont, VIC 3133. 

For more information on returning a product, read the Electric Kicks Return Policy here. 

Can I get a refund for a product I’ve already used? 

Electric Kicks is unable to issue refunds for any products that have been used in any way. 

Customers are advised to adequately research their desired products by leveraging the Electric Kicks support team, blog posts, YouTube channel, or Third Party reviews to educate themselves on the available options & product suitability before committing to a purchase. 

I’ve returned my product. What happens next?

Once a customer’s return is received and inspected, Electric Kicks will send the Customer an email to notify them that Electric Kicks has received your returned item. Electric Kicks will also notify the customer of the approval or rejection of their refund. 

Receipt of the returned item at the Electric Kicks headquarters does not constitute any confirmation that a refund will be issued. 

I’ve returned my product. Can my refund still be denied?

Electric Kicks reserves the right to refuse to refund a product that does not meet the criteria outlined in our Return Policy. This includes products that have been used, not returned in their intact, original packaging, or products that have been damaged or broken since being received by the Customer. 

My refund has been approved. How long before my money is returned to me?

If a Customer’s refund is approved, then the refund will be processed, and a credit will automatically be applied to the customer’s credit card or original method of payment, usually within 3 - 5 business days. 

My refund request has been rejected. What can I do now?

In the event that Electric Kicks elects to deny a Customer’s refund due to the returned product not meeting the criteria for a refund, the Customer may have the product returned to them at their own expense. 

Are there any deductions from my refund?

If a Customer’s refund request is approved, the Customer must pay all associated costs and fees including, but not limited to: all shipping costs, merchant & transaction fees, Shopify transaction fees, bank fees, etc, that are incurred by Electric Kicks.

The original shipping cost incurred by Electric Kicks to ship the item(s) to the Customer in the first place will also be deducted from the total refund amount. 

Electric Kicks will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return. 

These fees will be deducted from the total refund amount and usually vary taking into consideration what scooter has been purchased. 

How long will my refund take? 

Once a refund is processed, it can take up to 5 business days to arrive in the Customer’s bank account, but factors such as public holidays, weekends, illness (whether at Electric Kicks or merchant providers) can lead to delays in the processing time of the refund. 

Once a refund is issued, there is nothing Electric Kicks can do to speed up the time it takes for that refund to reach the Customer. 

My refund is late. What can I do?

If a Customer hasn’t received their refund yet, the Customer should first check their bank account again. If the refund is not there, contact the credit card company. It may take some time before your refund is officially posted. If the refund has still not been processed, contact the bank. There is often some processing time before a refund is posted. 

If a Customer has done all of this and still has not received their refund yet, please contact Electric Kicks at support@electrickicks.com.au.

Can I choose where I receive my refund payment?

A refund payment can only be made back to the payment method that was used to make the purchase. 

My product has shipped with, or developed, a manufacturing defect. Am I entitled to a refund?

Ordinarily, a refund is not issued in the event of a manufacturing defect. In the event that a product purchased from Electric Kicks has a manufacturing defect, or develops a manufacturing defect with 30 days of being purchased, the Customer shall have the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer. 

For more information on the Electric Kicks Warranty policy, click here. 

I only want to return part of my order. Will I receive a full refund for the whole order?

If the Customer chooses to only return part of their order, then any refund issued will be limited to the price for which each returned product was purchased, minus any deductions listed in the Returns Policy. 

I received a free item with my order. Can I get a refund for that portion of my order?

Electric Kicks does not offer any sort of refund for items that were given away for free, or with a $0 cost even if those products are returned. 

Can I dispute the decision of my refund?

The decision of Electric Kicks regarding refunds is final. 

My refund was rejected. Can I do a chargeback instead?

A bank or credit card chargeback of any nature is treated as a theft from Electric Kicks, and will be referred to local authorities. 

How do I arrange a refund?

A Customer can initiate a product return by contacting Electric Kicks support on support@electrickicks.com.au

I have questions about the Refund Policy. Who can I contact?

Any questions about the Refund Policy can be directed to support@electrickicks.com.au

3. Returns Policy

Last Updated: Tuesday 25th October, 2022

The Terms below relate to the return of any product or products purchased from Electric Kicks, whether through the Electric Kicks website, by phone, through email, or in person through the Electric Kicks outlet. 

For Terms & Conditions relating to product exchanges or refunds, please review the Product Exchange Policy & Refund Policy

This Returns Policy applies to all Customers of Electric Kicks from the date shown above (Tuesday, 25th October, 2022). 

How long do I have to return a product purchased from Electric Kicks? 

Electric Kicks has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Electric Kicks depot, or collected by the Customer from an Electric Kicks depot serving as day 1 of this period. Terms & conditions apply to this Return Policy, so please read on for specifics relating to product returns. 

Can I return a product after 30 days?

Electric Kicks cannot accept returned products after 30 days have passed from the date the product was dispatched or collected under any circumstances.

Can I return a product after it has been used? 

Electric Kicks is unable to accept a returned product or issue refunds for a product that has been used in any way. All returned products will undergo a thorough assessment by an Electric Kicks technician before any refunds or exchanges are issued. 

Customers are advised to adequately research their desired products by leveraging the Electric Kicks support team, blog posts, YouTube channel, or Third Party reviews to educate themselves on the available options & product suitability before committing to a purchase.

What is considered a ‘Used Product’?

A product or products are considered used if:

  • The product has been completely unpackaged, or;
  • The packaging has been damaged or discarded, or;
  • The product has been ridden, even if only for a short distance, or;
  • The product is dirty or damaged, even if unridden, or;
  • The product has been modified or dismantled in any way, even if unridden.

Effectively, products can only be returned if the products are in exactly the same condition in which they left the Electric Kicks depot to be delivered to the customer that ordered them. 

Can I return a product if I no longer have the original packaging?

For a product to be considered ‘unused’ and thus eligible for return, the product must be returned in its original & undamaged packaging. For this reason, Electric Kicks highly suggests taking care to open the product carefully as to avoid damaging the packaging, then keeping that packaging for 30 days. 

Products returned without their original packaging, or in notably damaged packaging, or with parts of their packaging missing are automatically ineligible for refunds or exchanges. 

I’ve changed my mind about my purchase. Can I return my product?

A Customer may return any ordered product within 30 days of purchase because of a change of mind provided the product is unused, undamaged, and in its original packaging, which is also required to be fully intact. 

Does my product need to be inspected as part of a return?

Any and all products returned to Electric Kicks will be inspected by an Electric Kicks technician before any refund shall be issued. This is to ensure that products are returned in accordance to the return policy & are in an acceptable condition. 

Do I have to arrange my own return shipping?

The Customer will be required to arrange their own return shipping at their own expense. It is highly recommended the Customer uses an insured courier service that can be tracked. 

Do I have to pay to return my product upfront? 

If a Customers’ request to return a product is approved by Electric Kicks, the Customer shall be responsible for covering any shipping costs associated with returning the product to the Electric Kicks head office, located at Unit 11, 634-644 Mitcham Road, Vermont, VIC 3133. 

Are there any other costs associated with returning a product? 

Electric Kicks will also deduct the cost of the Customer’s chosen payment methods (merchant fees), restocking fees, bank fees, or any other charges incurred by Electric Kicks through the process of delivering the initial order. 

The original shipping cost incurred by Electric Kicks to ship the item(s) to the Customer in the first place will also be deducted from the total refund amount. 

Electric Kicks will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return. 

My product was damaged, or went missing during return transit. Will I still get my refund?

If any returning product is damaged during return transit, or goes missing before it is delivered to Electric Kicks, no refund will be issued. In these instances, the Customer is advised to contact their chosen courier service for assistance. 

Customers are advised to take photos of their returning product in its packaging before collection, and take photos of the product being collected by their chosen return courier. 

Can I return a product that has a manufacturing fault or defect?

In the event that a product purchased from Electric Kicks has a manufacturing defect, or develops a manufacturing defect during its warranty period, provided that defect is not caused by misuse or the product as defined in the Electric Kicks warranty policy, Electric Kicks shall, at its own discretion, offer the Customer the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.

A different shipping process applies for warranty issues. For more information, please refer to our Warranty Policy.

I’ve returned my product. What happens next?

Once a customer’s return is received and inspected, Electric Kicks will send the Customer an email to notify them that Electric Kicks has received your returned item. Depending on the nature of the return, Electric Kicks will also notify the customer of the approval or rejection of their refund or product replacement. 

Receipt of the returned product at the Electric Kicks head office does not constitute agreement that a refund will be issued. 

My product return was approved. What happens next?

In the event that a Customer’s returned product or products meet all the conditions of the Returns Policy, Electric Kicks will issue a refund equal to the value of the returned product(s) minus the initial shipping fees, merchant fees, or any other charges incurred by Electric Kicks during the course of shipping and returning the product. 

My product return was rejected. What happens next?

In the event that a Customer’s returned product or products do not meet the conditions of the Returns Policy, the Customer shall have the option of having their products delivered back to their address at their own expense. The Customer must organise their own return shipping, by doing so, accepting that Electric Kicks is not liable for any damage their product or products acquire while being shipped back to the Customer at the hands of the Customer’s chosen courier. 

Can I dispute the decision of my refund?

The decision of Electric Kicks regarding product returns is final. 

My return was rejected. Can I do a chargeback instead?

A bank or credit card chargeback of any nature is treated as a theft from Electric Kicks, and will be referred to local authorities. 

I only want to return part of my order. Will I receive a full refund for the whole order?

If the Customer chooses to only return part of their order, then any refund issued will be limited to the price for which each returned product was purchased, minus any deductions listed in the Returns Policy. 

Can I return a product that was included for free with my order?

A Customer may choose to return any part of their order regardless of whether those items were directly paid for, or given to the Customer without charge provided those products meet the criteria listed above. As these items were given away for free, no refund shall be given of any nature. The Customer will still be responsible for paying the return shipping. 

I want to return part of my order. Can I keep any free items that came with that order?

If the Customer wants to return a product that came with free items of any nature, those free items must also be returned in their entirety. These products must also meet the criteria for returned products listed above. 

How do I arrange a product return?

A Customer can initiate a product return by contacting Electric Kicks support on support@electrickicks.com.au

I have questions about the Returns Policy. Who can I contact?

Any questions about the Returns Policy can be directed to support@electrickicks.com.au. 

4. Exchange Policy

Last Updated: Tuesday 25th October, 2022. 

The Terms below relate to the exchange of one product sold by Electric Kicks for a different product or products from Electric Kicks, regardless whether the original product was purchased through the Electric Kicks website, by phone, through email, or in person through the Electric Kicks outlet. 

For Terms & Conditions relating to the returns & refunds, please review the Return Policy & the Refund Policy

This policy shall apply to all Customers & transactions from the date indicated above (Tuesday 25th October, 2022). 

Does Electric Kicks offer product exchanges? 

Electric Kicks can replace or exchange products within 30 days of purchase if:

  • they are defective, or:
  • they are damaged in transit or cannot be repaired, or;
  • the purchasing customer has changed their mind and wishes to exchange their ride for another model (conditions apply - read following paragraph for details). 

I’ve used my products & I want to exchange them for something else. Can I still do this? 

Electric Kicks will only exchange a product for an alternative if the returned product is:

  • Unused; and;
  • Unopened, or if opened, in its original and intact packaging, and;
  • Undamaged, and;
  • Clean, and;
  • Unmodified, and;
  • Within 30 days of the date the product was purchased. 

If the replacement product is more expensive than the original purchased product, the Customer will be required to pay the difference plus shipping fees before any replacement product shall be dispatched. 

Can I exchange a product after 30 days? 

Electric Kicks cannot offer exchanges or replacements for products after 30 days have passed since the date the product was purchased except in the case of warranty claims. For more information on claiming a warranty issue, please read the Electric Kicks Warranty Policy

Can I exchange a product if I no longer have the original packaging?

For a product to be considered ‘unused’ and thus eligible for an exchange, the product must be returned in its original & undamaged packaging. For this reason, Electric Kicks highly suggests taking care to open the product carefully as to avoid damaging the packaging, then keeping that packaging for 30 days. 

Products returned for exchange without their original packaging, or in notably damaged packaging, or with parts of their packaging missing are automatically ineligible for exchanges. 

Are there any costs associated with exchanging a product? 

In order to exchange a product, the customer must return that product to the Electric Kicks head office for inspection first. The Customer will have to arrange their own shipping & cover the cost of that return shipping, plus either: 

  • cover the original shipping cost of delivering the initial product to their location, or;
  • or the shipping cost of the replacement product depending on which product is chosen by the Customer as a replacement. 

See below for more details. For more information on returning a product, please read the Electric Kicks Return Policy

I’m upgrading my product. Is there a cost involved?

In the event the returned product is being exchanged for a different product with a higher price, the Customer will receive an invoice for:

  • the shipping cost of the replacement product, and;
  • the difference in price between the returned & the replacement product.

This invoice will need to be paid before the replacement product is dispatched. 

I’m downgrading my product. Do I get a refund for the difference?

In the event the returned product is being exchanged for a different product with a lower price, the Customer will receive an invoice for:

  • the original shipping cost incurred by Electric Kicks when delivering the original product to the Customer, and;
  • the difference in price between the returned & the replacement product (as a deduction to the shipping costs). 

This invoice will need to be paid before the replacement product is dispatched. In the event that the deduction of the difference between the product costs entitles the user to a refund, the replacement product shall be dispatched and a refund issued in the next 1-3 business days. 

I’m swapping my product for the same product, or an alternative product of equal value. Do I need to pay anything?

In the event the returned product is being exchanged for the same product at the same price (i.e. different colour or style), or an alternative product of the same value, the Customer will receive an invoice for:

  • the shipping cost of the returned product, and;
  • the shipping cost of the replacement product.

Note that the exchange policy is different for warranty claims. For more information on how to claim a warranty issue, please read the Electric Kicks Warranty Policy.

Can I arrange my own return shipping, or return the product in person?

The Customer must arrange their own return shipping and pay for all associated costs, or bring the product back in person. In doing so, the Customer assumes all responsibility if that product is damaged during its return journey. If that product is damaged during return transit this may impact the final decision on whether a product exchange is approved. 

Electric Kicks is not liable to replace any product that is damaged as a result of being shipped back through the Customer’s own courier service or delivered by the Customer directly. 

For more information on returning a product, please refer to the Electric Kicks Returns Policy

I’ve sent my product off to be exchanged. What happens next?

Electric Kicks will need to inspect any returned products to ensure those products meet the requirements of the Returns Policy before any sort of refund or exchange is organised. The Customer will be notified if their exchange has been approved or rejected. 

My product exchange has been approved, what happens next?

Electric Kicks will contact the Customer to discuss exchange options, invoice for any fees due, & arrange the delivery of the replacement product. 

My product exchange was denied. What can I do?

In the event Electric Kicks is unsatisfied with the condition in which the original purchased product is returned, Electric Kicks can return the product to the Customer at the Customer’s expense. In this instance, no exchange shall be offered. 

Can I upgrade to another product for the same price as the product I’m returning?

Should the Customer wish to upgrade their product after they have returned their original product, the Customer shall be required to pay the difference between the product they are returning and the product they have selected as the replacement. 

I purchased a product on sale. Can I exchange it for a product at the same price as my purchase’s RRP?

A product’s return value shall be deemed equal to the price at which it was purchased, regardless of how that product is priced at the time of exchange. 

I received free items in my order. Can I exchange those items for something else?

Free items are ineligible for exchange unless they are being replaced like-for-like with a different version of the same product (i.e. same product in a different size or colour). The Customer must cover all shipping costs associated with returning the original product, and having the replacement product delivered back to the Customer’s location.

Free items can not be upgraded to a different product, and are not eligible for a refund in the case of a downgrade. 

I have questions about the Exchange Policy. Who can I contact?

Any questions about the Exchange Policy can be directed to support@electrickicks.com.au.

5. Shipping Policy

Last Updated: Tuesday, 25th October 2022

This policy covers all the Terms relevant to Electric Kicks dispatch, delivery, and shipping services.

For information on Shipping in relation to returns, refunds, or product exchanges, please review those respective policies:

Contents:

  1. Shipping Policy
  2. Click & Collect Policy

      SECTION 1 - SHIPPING POLICY

      Is free shipping available on every order?

      As much as is reasonably possible, Electric Kicks shall offer free shipping on every product & order regardless of its shipping destination or contents. This does not, however, stand as a guarantee that free shipping will be available on every order. 

      Are there any exceptions to the free shipping policy?

      In some circumstances, Electric Kicks may be unable to locate a courier that will deliver to the customer’s address (particularly islands & remote, regional areas), or the cost of shipping an order to that address is greater than the total order value. In these circumstances, Electric Kicks may contact the customer in order to:

      • Cancel & refund the order,
      • Change the contents of the order,
      • Arrange an external courier at the customer’s expense.

      How will my order be delivered?

      All Electric Kicks products are shipped via a courier service unless otherwise stated. Electric Kicks does not take responsibility for the actions or performance of external couriers or delivery partners as Electric Kicks has little control once the order is picked up. This includes but is not limited to:

      • Couriers leaving packages in an unsafe area,
      • Couriers that don't deliver to the correct address or recipient,
      • Couriers that don’t delivery in a timely manner,
      • Couriers that don’t notify customers of an estimated delivery time.

      While such occurrences are extremely rare, Electric Kicks will do its best to help rectify the situation if it arises. 

      Will my order be shipped by air?

      Orders that contain lithium batteries cannot be shipped by air due to the battery contents of each product. We will usually ship accessories including helmets via air however. 

      From where will my order be dispatched?

      All products are shipped from Electric Kicks’ warehouses located in Melbourne, VIC and Perth, WA (whichever is closest to the customer depending on availability of product).

      Will I be sent a tracking link?

      Customers will be sent a tracking link upon fulfilment of their orders. This may take up to 24 hours to arrive on business days, and 48 hours to arrive if the order is placed on a weekend or public holiday. 

      Will my order be dispatched the same day?

      Electric Kicks strive to dispatch as many orders on the same day they are placed provided they are placed by 12 noon, Monday - Friday. Unfortunately, Electric Kicks can't guarantee this will be achievable on every order. 

      Is same day dispatch available every day of the year?

      Same-day dispatch is not applicable on public holidays in Victoria, Australia, or Western Australia, Saturdays, or Sundays. 

      Can I change, modify, or cancel an order after it has been dispatched?

      Electric Kicks are unable to change, modify, or cancel an order after it has been dispatched. Similarly, Electric Kicks does not price match, instead we choose to focus on offering incredible service and support, so no refunds or discounts will be offered post-purchase if the customer finds the same product at a lower price elsewhere.

      What happens if I need to change or cancel an order after it has been dispatched?

      After the order has been delivered, customers can return their order to the closest Electric Kicks warehouse at their own expense within 30 days of the initial purchase so long as the products are unopened, unused, and undamaged. Once the full contents of the order have been received & verified as unopened, unused, and undamaged by Electric Kicks, a full refund shall be issued minus the return delivery fee, a restocking fee, and any fees from payment merchants incurred by Electric Kicks when the order was placed. Please contact support@electrickicks.com.au to arrange a return. 

      Please refer to the Returns Policy & Product Exchange Policy for more information on returning or exchanging a product. 

      Why might my order be delayed?

      While Electric Kicks strives to deliver every order as quickly as can be achieved, there may be exceptions where this may not be possible. These can include:

      • Customer order time (eg. public holidays, weekends, courier cut off times),Delays out of Electric Kicks’ control (delays from shipping, customs, couriers, missing orders, lost orders),
      • Pre-orders - Times can vary significantly as Electric Kicks are often dependent on customs and delivery to Electric Kicks’ warehouse plus backlogs of orders, 
      • Other circumstances are out of Electric Kick’s control,

      Can my order be shipped to a P.O. Box or parcel locker?

      Orders cannot be shipped to P.O. boxes, parcel lockers, storage units, vacant lots, public areas, or left unattended at the delivery location. Orders must be delivered to a residential address at which the customer resides, or workplace at which the customer is employed.

      Do I need to sign for my order?

      With the exception of accessories, orders for electric scooters and rides must be signed for by the customer who placed the order upon delivery. Deliveries to proxies, regardless of whether they have been nominated by the customer to accept the order on the customer’s behalf, may not be delivered. If a customer requires a third-party to collect the order, please call Electric Kicks on 1300 054 257 as soon as possible. 

      Can someone else collect my order?

      In an effort to combat fraud, Electric Kicks does not authorise third parties to collect orders on behalf of the Customer. If a Customer wishes a third party to collect their order, please contact support@electrickicks.com.au

      Am I entitled to compensation if my order is delayed?

      Electric Kicks does not take responsibility or offer refunds/ compensation for orders that are delayed or not delivered. Some examples of additional circumstances we do not cover include but are not limited to:

      • Customer is not available at the time of delivery,
      • Customer has nominated a third-party to collect the item and that third-party has not made themselves available, or has failed surrender the product to the customer,
      • Customer has changed the delivery address,
      • Customer has instructed the delivery partner to return at another time,
      • Issues with delivery partner or courier post-order dispatch.

      Do I need to show my ID when my order is delivered?

      Customers will need to provide proof of ID before the order is handed over if requested by the delivery partner. This is to ensure that orders are not hijacked by third parties, and offers a layer of security for both our customers and Electric Kicks. Failure to produce ID may result in the order being cancelled. In this circumstance, a full refund minus the return delivery fee, restocking fee, and fees incurred by Electric Kicks from the customer’s original chosen payment merchant will be issued to the customer once the full contents of the order have been returned to an Electric Kicks warehouse. 

      I received a notification that my order has been cancelled. What can I do?

      Sometimes, the Electric Kicks order system will automatically cancel orders it deems as a high risk of fraud. This happens to protect customers from credit card fraud. This can be due to a variety of reasons, and as the system is largely automated, the Electric Kicks support team may be unable to inform the Customer as to the exact reasons the order was cancelled. 

      If you believe your order was incorrectly cancelled, please contact us on 1300 054 257 or email support@electrickicks.com.au. Customers may be required to show photo identification, or evidence of owning payment methods used in the transaction. We may also need to hold your order for a period of time while we verify your details. Electric Kicks may also request that the Customer pays via a direct deposit, or a third-party payment tool such as Paypal, Afterpay, ZipPay, etc.

      Please note, Electric Kicks takes credit card fraud very seriously, and offenders will be reported to the relevant authorities.

      Can Electric Kicks change or update the Shipping Policy?

      Electric Kicks reserves the right to change, modify, amend, or replace any part of this shipping policy, including its applications, inclusions, & exclusions at any time without any notice. 

      How can I contact Electric Kicks if I have questions about shipping?

      Customers can always call us on 1300 054 257 or support@electrickicks.com.au if they are concerned about their order and Electric Kicks will try to help in every way possible.

      SECTION 2 - CLICK & COLLECT POLICY

      Where can I click and collect?

      Orders in Perth, Western Australia, and Melbourne, Victoria, may be eligible for click & collect provided those respective Electric Kicks warehouses have stock of the products ordered. 

      Can I click and collect the same day?

      Most orders placed before 12:00pm, Monday-Friday, can be collected by 5:00pm the same day provided the chosen click and collect location has the ordered products in stock. 

      When can I click & collect my order?

      Once a customer has received confirmation that their order is ready for collection, orders can be collected between 9:00am-5:00pm, Monday-Friday.

      Orders cannot be collected on Saturdays & Sundays, outside of the hours listed above, or on public holidays in Melbourne, VIC, or Perth, WA. 

      Can someone else collect my order on my behalf?

      To avoid theft & fraud, customers need to be able to produce identification that matches the details provided on the order. For this reason, only the customer who placed the order can collect that order. 

      Can I send a private courier to collect my order?

      As Electric Kicks requires the Customer to present identification upon collecting an order, Electric Kicks cannot authorise couriers to collect orders on the Customer’s behalf. This includes ride-share courier services such as Uber. 

      How long do I have to collect my order?

      Customers have 30 days from the date their order was placed to collect their order. Failure to collect the order within that time will result in the order being cancelled. A full refund will be issued to the customer minus a restocking fee and any charges incurred by the customer’s chosen payment merchant. 

      Can I pay when I come to collect the order?

      Due to the nature of Click & Collect, payment must be made online before the order will be made available for collection. 

      Will the products in my order be set up & ready for use?

      By default, all products ordered will be collected in a disassembled state in their original packaging. If required, products can be assembled & set up before collection for a $100 setup fee per product. This may delay the order’s availability for collection.

      I live outside of the Click & Collect area, but am willing to travel to collect my order. Can I still Click & Collect?

      Click & Collect is available to anyone that is willing to travel to an Electric Kicks Click & Collect location. To arrange this, please call 1300 054 257 or email support@electrickicks.com.au

      Can I change my Click & Collect order before collection?

      Click & Collect orders can be changed before collection by calling 1300 054 257 or by emailing support@electrickicks.com.au. This may result in your order being delayed for collection. 

      Can I change my Click & Collect order to be delivered instead?

      Click & Collect orders may be updated to be delivered to the customer’s nominated address, but a delivery fee may be applied. Please call 1300 054 257 if you wish to discuss delivery options. 

      Can I collect part of my order before the whole order is ready for collection?

      Customers will be notified when their whole order is ready for collection. If a certain product is not in stock at a Click & Collect location, or won’t be available within a reasonable timeframe, the customer may be contacted by Electric Kicks to collect the component of the order that is available. Should this occur, the customer may be entitled to a refund, alternative product, or store credit for items that are not available. 

      6. Warranty Policy

      Last Updated: Tuesday, 25th October, 2022

      The Terms below relate to any claim made by the Customer for a problem arising with a product purchased from Electric Kicks as a result of a manufacturing defect or fault. 

      For information on returns, refunds, or product exchanges, please refer to the Return Policy, Refund Policy, or Exchange Policy

      This Warranty Policy applies to all purchases made through Electric Kicks from the date shown above (Tuesday, 25th October, 2022). 

      Does Electric Kicks have a warranty policy?

      All new products purchased from Electric Kicks come with a 12 month warranty by default.

      When can I send my product back to Electric Kicks for a warranty issue?

      A product can be returned to Electric Kicks for a warranty issue at any point in the 12 month Limited Warranty period. 

      When does the warranty period start?

      The 12 month Limited Warranty starts when the item is dispatched from an Electric Kicks depot, or the day the Customer collects their order from an Electric Kicks depot. 

      Is every part of my product covered by the warranty?

      Some parts may be excluded from the full 12 months of the Limited Warranty, and some parts are not included at all. There is more information on this further down. 

      Are there any other warranty policies?

      Some product manufacturers may offer alternative warranties on their products. Electric Kicks makes every effort to highlight products that are covered by these additional warranties. Electric Kicks also reserves the right to limit manufacturer warranties to the maximum amount permitted by Australian consumer law if that warranty is unenforceable in or unsuitable for Australia. 

      I have a warranty issue with a product I didn’t purchase from Electric Kicks. What can I do?

      Electric Kicks does not accept or rectify, whether partially or in full, any warranty issues for any product purchased from another retailer, regardless of whether the product affected is stocked by Electric Kicks or not. Electric Kicks may, however, be able to repair the issue at the Customer’s expense. To find out more, please email support@electrickicks.com.au

      I have a warranty issue with a product I didn’t purchase from Electric Kicks, but the retailer from whom I purchased has told me Electric Kicks will resolve my warranty claim. What can I do?

      Electric Kicks does not partner with any other retailers to offer any sort of warranty assistance for any product, whether that item is stocked by Electric Kicks or not. As such, Electric Kicks only offers warranty repairs on products purchased directly from Electric Kicks, regardless of whether a Third Party or Private retailer has informed a Customer otherwise. 

      What is included in the Limited Warranty?

      This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this Limited Warranty occurs, Electric Kicks will repair or replace a product in accordance with the terms of this Limited Warranty.

      What is not included in the Limited Warranty?

      The warranty does not cover: 

      • damages caused by crashes or mistreatment under any circumstance,
      • damages arising from misuse or pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration),
      • damages caused by ignoring weight limits,
      • water damage under any circumstances, even for items with high water resistance ratings,
      • problems arising from attempts to ‘flash’ or reset a product’s software/firmware,
      • problems arising from attempts to modify any part of the product,
      • problems caused by attempts to repair the product by an unauthorised third-party.

      I exceeded the weight limit of my purchase, and now it is damaged. Can I claim repairs under warranty? 

      In the event a Customer, or an associate of the Customer, uses a product beyond its stipulated weight limit, the warranty of that product shall be voided. The Electric Kicks technicians have a variety of methods to determine whether a product has been used beyond its official limitations, including weight limits. 

      Is labour covered by the warranty? 

      Servicing & labour is covered for all warranty issues within the first 12 months of purchase. If the issue is deemed not to be covered by warranty, any labour involved with rectifying the issue is chargeable. 

      Is servicing covered by the warranty? 

      Servicing (i.e. general product maintenance) is not covered under the Limited Warranty. If a Customer would like their product serviced, this can be purchased from Electric Kicks at an additional cost. Please contact support@electrickicks.com.au to arrange a product service. 

      How do I lodge a warranty claim?

      If a Customer believes that their product has a manufacturing defect or problem, they should email support@electrickicks.com.au with details of their issue, along with any pictures or videos as evidence of a fault. The Customer will be contacted by the Electric Kicks support team to discuss the issue in more depth. 

      Do I need to return my product to have it assessed for a warranty claim?

      Any and all products will need to be shipped back to Electric Kicks head office or an authorised service centre for assessment in the event a Customer wants to claim a Warranty Issue with those products. 

      Do I have to return the product back to Electric Kicks head office specifically?

      Electric Kicks has authorised service centres located around Australia. In some cases, warranty issues can be dealt with at these service centres. Please contact support@electrickicks.com.au or call 1300 054 257 to find a local service centre. 

      I have had my product for less than 30 days. Do I need to pay to ship my product back to Electric Kicks?

      If the product was purchased within 30 days of the warranty issue arising, Electric Kicks will arrange and cover the costs of return shipping for the product. 

      I have had my product for more than 30 days. Do I need to pay to ship my product back to Electric Kicks?

      If the warranty issue arises more than 30 days from the date of the initial purchase, the Customer will need to arrange safe transportation of their product back to the Electric Kicks head office including all associated costs. 

      I’ve returned my product for a warranty issue. What happens now?

      Once the product has arrived at the Electric Kicks head office, a technician will investigate the issue to determine whether it falls under the Limited Warranty. Receipt of the product at the Electric Kicks outlet or authorised service centre does not constitute an agreement that the suspected issue is covered by any warranty. 

      The issue is covered by the Limited Warranty. What happens now?

      Depending on the nature of the issue, Electric Kicks will either rectify the issue, or arrange a like-for-like replacement of the original product. Electric Kicks will then cover the cost of returning the product, or delivering a replacement product to the customer’s location in line with the Electric Kicks shipping policy

      The issue isn’t covered by the Limited Warranty. What happens now?

      If the Electric Kicks technician isn’t satisfied that the issue is covered under the Limited Warranty, the customer will be notified of the situation. From there, the customer can either:

      • Pay to have the product returned to them ‘as is’, or;
      • Pay to have the product repaired, then returned to them at their expense.

      If the product is returned for a warranty issue within the first 30 days of its purchase, and the issue is not determined to be covered by warranty, the Customer will be required to reimburse Electric Kicks for the shipping & pay for the return shipping. The returned products will not be released until the reimbursement has been finalised. 

      If my product is replaced entirely, does the warranty period reset?

      In the event a Customer’s product is replaced in its entirety by Electric Kicks, the Limited Warranty period does not reset. The Limited Warranty will expire at 12 months from the date of dispatch of the original product and remain unaffected by any product replacement that happens within that 12 month period.

      I've had parts replaced under warranty. Are are these parts covered by their own 12 month warranty?

      Any replacement parts fitted to a product are covered for the remaining duration of the original 12-month product Limited Warranty, and do not have their own warranty period. 

      If my product is going to be replaced, can I exchange it for a different model?

      For warranty claims, the Customer is unable to exchange their product for anything other than a like-for-like replacement. 

      I received free products as part of my order. Are those products covered by the Limited Warranty?

      The Limited Warranty only covers items that were directly paid for. Items given away for free at a $0 cost are not covered by any part of the Limited Warranty. 

      I’m selling my products privately. Is the Limited Warranty transferable? 

      No, the Limited Warranty is only applicable to the original product owner and will not be transferred in the event the original Customer sells their items privately. 

      I’ve damaged my product trying to install a recommended part. Is this a warranty issue? 

      Damage arising to a product as a result of incorrect fitment of any part is not included by the Limited Warranty. 

      I have a warranty issue but the part required to fix the product is not available. What happens now?

      In the event an issue arises with any product that is covered by warranty, but the parts to rectify the product are not available in Australia, Electric Kicks may choose to:

      • Order the required part and fit, even if the delay pushes the product out of its Limited Warranty period, or;
      • replace the entire unit, or;
      • offer an alternative unit of similar value.

      The decision on the above course of action is solely made at the discretion of Electric Kicks. 

      What specific parts of a product are covered by warranty?

      Personal Electric Vehicles (e-Scooters, e-Bikes, e-Rides, etc.).

      Vehicle Body - 1 Year

      • Deck
      • Front Fork and Neck Assembly
      • Rear Fork Assembly
      • Stem
      • Handlebar Folding mechanism
      • Spring Cable
      • Bottom Cover (Metal)
      • Kickstand

      Battery - 6 Months

      Electric Components - 120 Days

      • Battery Charger
      • Front Wheel and Hub Motor Assembly
      • Dashboard
      • Charge Port
      • Control Board Assembly
      • Electronic Throttle
      • Electronic Brake
      • Headlight
      • Rear lights
      • Deck lights

      What parts are excluded from the Limited Warranty?

      • Tyres
      • Brakes
      • Handlebar Grips
      • Decals
      • Board Tape/ Grip
      • Any part of the product that is expected to naturally wear down as they are used. 

      I have questions about the Warranty Policy. Who can I contact?

      Any questions about the Warranty Policy can be directed to support@electrickicks.com.au

      7. Special Offer Policy

      1. A Special Offer is considered a monetary discount off a product, a selection of products, or services provided by Electric Kicks. This may take the form of a discount on a singular product, a discount on a collection of products, a singular discount on a combination of products (Bundle), or services offered at a discounted rate such as free or reduced delivery, product assembly, extended warranty, or cost-price-servicing. 
      2. Electric Kicks may, at its sole discretion, run Special Offers for any product, selection of products, or services at any time without prior warning to new, existing, or potential customers. 
      3. Electric Kicks is not required to advertise all available Special Offers to anyone at any time. 
      4. There shall be no minimum or maximum discount included in a Special Offer, and product, products, or services included in Special Offers shall be decided upon entirely by Electric Kicks unless the Special Offer is mandated by a Product Manufacturer or distributor with whom Electric Kicks has a direct relationship.
      5. Electric Kicks reserves the right to start & end Special Offers at any time.
      6. Special Offers can run for any length of time at the sole discretion at Electric Kicks.
      7. Electric Kicks may have a contractual obligation to run Special Offers as instructed by a product manufacturer or distributor. In these instances, Electric Kicks shall be bound entirely by the Terms & Conditions of the Special Offer as outlined by the product manufacturer, and will not deviate or change the offer under any circumstances. 
      8. Electric Kicks reserves the right to cancel or end Special Offers at any time without prior warning to new, existing, or potential customers, even if that time comes before the advertised end date of the Special Offer
      9. Electric Kicks may, at its sole discretion, change, update, or modify Special Offers at any time without prior warning to new, existing, or potential customers. 
      10. Special Offers cannot be used in conjunction with any other Special Offers, including sign-up & subscription discounts, email discounts, abandoned cart discounts, or any other discount offered by Electric Kicks, past or present. 
      11. Special Offers cannot be retroactively applied to previous purchases, regardless of the time that has passed between the purchase date and the date the Special Offer came into effect, or the products included in the purchase. 
      12. Special Offers that relate to specific products are only available while stock of those products are available.
      13. In the event stock levels of a product involved in a Special Offer run out, no alternatives or substitutions shall be offered by Electric Kicks. In the event Electric Kicks decides to offer product substitutions or alternatives, the products chosen as a substitution or alternative are entirely at the discretion of Electric Kicks.This may result in an adjustment to the specifics of the Special Offer. 
      14. For Special Offers that promote a collective discount when a group of two or more products are purchased together, Electric Kicks reserves the right to suspend the Special Offer if part, or all of the products included in the bundle sell out, even if this occurs before the advertised end date of the Special Offer. 
      15. In the event a product is given away for free as part of a Special Offer, that product’s warranty shall no longer apply under any circumstances. 
      16. Should the customer wish to return any product purchased as part of a Special Offer, they shall be required to ship the entire order back including any discounted items. All items should be unused, returned with their original, intact packaging and in the same condition they were received by the customer. 
      17. Should the customer wish to keep certain products purchased as part of a Special Offer bundle while returning other products included in the Special Offer, the refund the customer receives shall be calculated relative to the returned products’ value as part of the Special Offer, meaning the refund may be less than the item or items’ individual current retail value. By way of example, if a customer receives a fixed discount for buying two products, and requests to return one while keeping the other, the refund for the returned product will not be calculated at 50% of the order’s value. Instead, as the return of one product nullifies the application of the Special Offer used at Point-of-Sale, any refund offered will be calculated based on the difference between the purchase price of the Special Offer and the retained product or products’ RRP. 
      18. In the event a customer wants to return or exchange any product purchased as part of a Special Offer, they shall be required to cover all return fees, including but not limited to Shipping Fees, Merchant Fees, Payment Provider Charges, Restocking Fees, Credit Card Fees, etc. These fees will be deducted from the total refund amount issued to the customer. 
      19. If a product, or products, purchased through a Special Offer are returned after the relevant Special Offer has expired, any refund issued shall be for the amount for which the products were purchased at the time of sale minus fees listed in Point 18, not the current retail value of the products. 
      20. Returned products cannot be exchanged or swapped unless any product is:
        1. Unridden, or;
        2. Faulty on arrival, or;
        3. Damaged on arrival, or;
        4. Returned in its original packaging.
      21. It is accepted that the packaging may have been opened by the customer, but the customer should make every effort possible to avoid damaging the product packaging. Electric Kicks recommend the customer keeps all product packaging for at least 30 days after receiving their purchased items. 
      22. Electric Kicks reserves the right to inspect all returned goods purchased through a Special Offer before issuing a refund or replacement. Electric Kicks also reserves the right to make the final decision on whether a return product is eligible for a refund or exchange. No third-party shall be granted the right to approve or influence product refunds. 
      23. The receipt of a returned product or products at an Electric Kicks depot is not a guarantee that the returned products are eligible for a refund or replacement. 
      24. Electric Kicks will not accept returns for any products that have been used, or have become damaged as a result of careless or reckless use. This includes but is not limited to:
        1. Riding through water or getting the product wet, or;
        2. Assembly using unsuitable tools, or;
        3. Attempted modifications to any part of the products, or;
        4. Attempted repairs by either owner or unauthorised party, or;
        5. Unsuitable storage, or;
        6. Exceeding the maximum weight limit of the product, or;
        7. Using the product in an unsuitable environment.
      25. Electric Kicks reserves the right to cancel any order it deems as suspicious or fraudulent. In the event this happens, Electric Kicks will make every attempt deemed necessary to confirm customer details, but given the short timeframe of Special Offers, Electric Kicks will not be liable to continue providing the offer retroactively for customers who cannot be contacted to confirm their details during the period of the Special Offer. 
      26. Warranties are not transferable in the event the original product purchaser chooses to sell a purchased product to a third party, regardless whether that product was purchased as part of a Special Offer or not. Electric Kicks will not be able to honour product warranty issues claimed by people who purchased their products off a private, 3rd-party reseller. 
      27. Electric Kicks may choose to limit Special Offers to one use per customer, or limit Special Offers to a fixed number of total uses. Similarly, Electric Kicks may choose to limit the availability of Special Offers to specific customer segments, such as existing customers only, or new customers only, or certain customers based on their history of interactions with Electric Kicks. 
      28. Special Offers may not be available to everyone, and may exclude certain areas such as regional Australia, islands, or dwellings outside our delivery network’s range. Some special offers may still be available in these instances, but may carry an additional shipping cost. For more information about this, please call 1300 054 257 before making a purchase. 
      29. Shipping times for Special Offers may vary depending on the products included in the Special Offer & the customer’s delivery address. Whilst Electric Kicks will always ensure our goods are shipped with the most reputable courier companies available, Electric KIcks shall not be not responsible or accountable for late delivery due to problems with the courier, or the customer’s availability to accept the delivery. 
      30. Electric Kicks reserves the right to update this list of Terms & Conditions at its discretion without notice.