JB Hi-Fi Warranty Request

JB Hi Fi Logo

Welcome to the Electric Kicks warranty portal for JB Hi-Fi Customers.

Thanks for purchasing a new Pure Electric e-Scooter from JB Hi-Fi. If you're having trouble getting it to work properly, or you need help setting up your ride, we're here to help. 

Electric Kicks is the official warranty partner for all Pure Electric e-scooters sold at JB Hi-Fi stores across Australia. Here, you'll be able to get in touch with the Electric Kicks team about any questions or issues you have with your electric scooter. 

There are three ways to get in touch:

  1. Fill out the form below
  2. Give us a call on 1300 054 257
  3. Send us an email at support@electrickicks.com.au

You'll be connected to a member of our Warranty & Service team who will help you with your enquiry. Generally, most enquiries are solved over the phone or by email within 24 hours.