Shop with Confidence Policy

At Electric Kicks, we want you to shop with peace of mind. Our “Shop with Confidence” policy ensures that you get the best value for your purchase. Here is how it works:



  • If the price of an item you have purchased from Electric Kicks drops within 14 days of your purchase, we have got you covered!
  • Simply reach out to our Customer Support team at or call 1300 054 257.
  • We will refund you the difference in the form of store credit.
  • Applicable on all escooters, ebikes and erides. 
  • Not applicable on accessories or spare parts.


Store Credits:

  • The refunded amount will be issued as a store credit.
  • These store credits can be used for any future shopping at Electric Kicks.
  • It’s our way of saying thank you for choosing us!



  • The shop with confidence policy applies only if the product price decreases on our website within the next 14 days of your purchase date.