MATE Icon Folding Electric Bike

WARRANTY

Does Electric Kicks have a warranty policy?
All new products purchased from Electric Kicks come with a 12 month warranty by default.

When can I send my product back to Electric Kicks for a warranty issue?
A product can be returned to Electric Kicks for a warranty issue at any point in the 12 month Limited Warranty period, provided:

• the product has done no more than 1,000 kilometres in total, or;
• the vehicle has not been used as a courier or delivery vehicle; and;
• the warranty claim is being submitted by the product's original owner.

The 12 month Limited Warranty starts when the item is dispatched from an Electric Kicks depot, or the day the Customer collects their order from an Electric Kicks depot.

See full Warranty Policy

RETURNS

Electric Kicks has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Electric Kicks depot, or collected by the Customer from an Electric Kicks depot serving as day 1 of this period.

See full Returns Policy

WARRANTY

Does Electric Kicks have a warranty policy?
All new products purchased from Electric Kicks come with a 12 month warranty by default.

When can I send my product back to Electric Kicks for a warranty issue?
A product can be returned to Electric Kicks for a warranty issue at any point in the 12 month Limited Warranty period, provided:

• the product has done no more than 1,000 kilometres in total, or;
• the vehicle has not been used as a courier or delivery vehicle; and;
• the warranty claim is being submitted by the product's original owner.

The 12 month Limited Warranty starts when the item is dispatched from an Electric Kicks depot, or the day the Customer collects their order from an Electric Kicks depot.

See full Warranty Policy

RETURNS

Electric Kicks has a 30-day return policy, meaning any Customer can return a product, or products included in their purchase within 30 days of that purchase, with the date the order is dispatched from the Electric Kicks depot, or collected by the Customer from an Electric Kicks depot serving as day 1 of this period.

See full Returns Policy

Ongoing Support Whenever You Need It

Whether you have questions about setting up your ride or you need some product support months (or even years) after you ordered, as an Electric Kicks customer, you’re entitled to lifetime customer support for your products. 

You may have a quick question, or a problem you need help solving. Either way, you can contact the Electric Kicks team at support@electrickicks.com.au or phone 1300 054 257 to get all the answers you need.

Electric Scooter Repairs Servicing
Just like any vehicle, from time to time, your e-scooter can break down. Whether that be a dud battery, burnt out controller, puncture, or something else altogether it can be hard to find someone that can fix up your ride & get you back on the road.

But don’t worry - Electric Kicks is here to help.

Our Service Department is now open to all e-scooter riders regardless of whether they purchased their ride from us or another retailer. 

We have a full service team of technicians, mechanics, and engineers that have worked on electrical systems to sports cars & electric vehicles. We’ve worked on thousands of electric scooters over the years, and have one of the strongest repair networks in the country.

See full Repairs & Service Information